2:10 PM IST Edited – Punjab National Bank (PNB) has issued an urgent reminder asking customers to complete their KYC (Know Your Customer) update before 30 November 2025. The bank has cautioned that non-updation may lead to restrictions on savings accounts, including blocked UPI payments, ATM withdrawals, and limited online transactions.
The alert is part of PNB’s final compliance drive for the 2025 cycle after RBI tightened its KYC enforcement across all Indian banks. PNB just tweeted to remind all Users that the last date is near.
Important Announcement, Please take note!#Announcement #KYC #Banking #PNB pic.twitter.com/nM7Mn89sAO
— Punjab National Bank (@pnbindia) November 19, 2025
Why This KYC Deadline Is Important
RBI’s KYC Master Direction requires banks to keep customer identity and address information updated.
Accounts that cross the mandatory update cycle are marked as KYC Due, and banks must take action before the regulatory window closes.
PNB has now moved into the final phase of notifying such customers.
The bank’s message highlights that only those with pending or outdated KYC need to act before the deadline.
Restrictions may apply if customers fail to update in time, especially for accounts where older documents are on file or any mismatch exists.
Convenient Options to Update KYC
PNB has enabled multiple channels for customers, depending on their account type and the status of their existing information.
1. Via PNB ONE or Internet Banking (IBS)
Suitable for customers whose documents are already valid and only require a periodic confirmation.
2. Via WhatsApp Banking — Best for No-Change Cases
Save +91-9264092640, send “Hi,” and follow: All Services → Account Related → KYC Update → OTP → Submit. If no details have changed (address, mobile, occupation, income), this is the fastest method.
3. Branch Visit for Specific Cases
If your account shows:
- Threshold Limit Exceeded
- Debit/Credit Freeze
- Incomplete KYC
- Old/Invalid document mismatch
… then a physical branch visit is mandatory.
A full checklist and forms are available here: PNB KYC Form download and fill up Guide: https://easemoney.in/pnb-kyc-form/
New Quick-Help Table
| Scenario | What You Should Do |
|---|---|
| Not sure if KYC is due | Check instantly on WhatsApp or PNB ONE |
| Recently changed address or mobile | Update through PNB ONE or visit branch |
| KYC reminder received via SMS/email | Complete update immediately |
| Account showing freeze or error | Visit branch with full document set |
| Using WhatsApp but update not accepted | Your profile needs full KYC at branch |
Bottom Line
RBI is now far more strict about KYC timelines, and banks are required to ensure customer details are fully updated. Before rushing to the branch, first check your KYC status on WhatsApp or the PNB ONE app.
If the system shows your date is near, details are outdated, or any information is incorrect, complete or re-KYC immediately.
The process takes less than 10 minutes, and it prevents unnecessary restrictions on your savings account.
