How to Update Your Mobile Number in APDCL Easily

How APDCL Uses Your Mobile Number

APDCL has approximately 6.7 million electricity consumers around the state. They connect every electricity account with a customer’s mobile number for easier access.

This number isn’t just for billing alerts—it plays a crucial part in how APDCL communicates with you. It requires everything from payment confirmations to outage notifications; your registered mobile number is the key link between you and the company.

If it’s wrong, inactive, or outdated, you may miss important messages and cannot log in to your account if you have a smart meter and the APDCL app. So, let’s learn what the options are to update your latest number instantly.

Where Your Mobile Number Plays a Role in APDCL Services

Your APDCL registered number is used across multiple services:

• Bill reminders and payment confirmations – to avoid disconnection or late fees.
• Power outage alerts – to stay informed about supply interruptions.
• OTP for MyBijulee app login – your number works as an identity check.
• Consumer Grievance Updates – Complaint Registration and Resolution Status.
• Account Recovery – If you forget your MyBijulee app password, recovery depends on your registered number.
• Subsidy Text SMS – It is required especially for government schemes such as the Saubhagya or prepaid metering.

Without the correct number, even simple tasks like checking bill status online can become complicated.

Where to Change Your Mobile Number

APDCL offers two main routes:

1. Online (MyBijulee App / Portal)
   • Best if you still have access to your old number for OTP verification.
   • Instant update without visiting an office.
2. Offline (APDCL Sub-Division Office)
   • Needed if your old number is lost, inactive, or not accessible.
   • Requires filling out a form and attaching ID proof.

How to Change Mobile Number via MyBijulee App

This is the official online method to update your number; however, it works only if your old number is still active and can receive an OTP to verify.

1. First of all, you have to download the MyBijulee App from the Google Play Store or the iOS App Store. (official app from APDCL distribution)
2. Now, log in or register using your consumer ID and your currently linked mobile number.
3. On the App dashboard, tap on the left menu and open edit profile.
4. Here, enter your new mobile number after removing the old one.
5. You need to verify via OTP that was sent to your new SIM.
6. Once confirmed, the new number gets updated instantly.

Key points

• Requirements: Must have been active with your old registered number for OTP and your Consumer account number (available on the bill).
• Processing time: Immediate after OTP verification.

Offline Method – Submitting the APDCL Mobile Number Update Form

This is the official mode offered by APDCL that accepts when you can’t use OTP-based options. If your mobile number is lost or you have never registered a number.

1. First, you have to visit the APDCL official website and scroll to the Quick Links section.
2. Here, you have to tap on “Mobile Number Update Form” to get the form on your device.
3. Now, print it out and fill it out
4. The information you have to enter –
   • Your Full Name
   • Consumer Number (from your bill)
   • Old Mobile (if known)
   • New Mobile Number
   • Address details
5. Use Pinch and add a self-attested copy of a valid ID proof (Govt-approved), such as:
   • Aadhaar
   • Voter ID
   • Driving License
   • Ration Card
   • Passport
   • PAN Card
   • Bank Passbook
6. You can also get help from the officer of office.
7. Now, submit the form at your nearest APDCL Electrical Sub-Division office.
8. Remember, this office will cut off the form acknowledgement slip and provide you with the proper time when it will update.

Note: It usually takes upto 7 working days; a few tier-1 or tier-2 cities’ APDCL Electrical Sub-Division office can do this within 24 hours.

What if the old number is completely unknown?

Just mention “Not Available” in the form. APDCL verifies using the CA number and ID proof.

Alternative Options to Update Your Number

Apart from the two main methods, here are other additional options to give a chance –

1. Customer Care Helpline – Simply call the helpline 1912 or 0361-2313069 toll-free numbers to raise a complaint.
2. Email ID – send a scanned copy of ID proof and CA number to support@apdcl.org.

Who Can Request a Mobile Number Change in APDCL?

Not every person can request this update. Typically, the following are eligible:

1. Registered consumer (name on the bill) – primary holder of the electricity connection.
2. Authorised family member – if the original consumer is unavailable, a spouse or child can update with valid ID proof.
3. Tenants – only with a consent letter from the house owner, plus supporting ID.
4. Business users – the company’s authorised representative with seal and letterhead.

This is important because APDCL verifies identity before linking a new mobile number.

What If the Consumer Is Not Available?

Sometimes the consumer (official account holder) is away. In such cases:

• A family member can submit the form along with a signed authorisation letter from the consumer + ID proof.
• If the consumer is deceased, APDCL requires a legal heir certificate or succession proof before accepting number change requests.

The Expert’s Tips for You for a Better Process

• Always carry your latest bill copy when visiting the office.
• Keep at least one government ID photocopy self-attested.
• If you’re a tenant, attach a No Objection Certificate from the house owner.
• Prefer visiting the office in the first half of the day—Take less time to submit the application form.
• Save the acknowledgement slip until the number reflects in your next bill SMS.

Common Queries