About Axis Bank and Digital Statements
Axis Bank is the third-largest private sector bank in India with a Total market capitalisation of ₹3,73,984 Crore. The bank serves more than 59 million customers through its digital-first products. Among its services, e-statements for savings and current accounts stand out as convenient, secure, and paperless.
Axis sends it monthly, safe and password-protected, right to your inbox. To unlock it, you need the latest password format that the bank uses for safety, which ensures only the account holder can access it.
What is the Password to open the Axis Statement PDF instantly?
To unlock your Axis Bank account statement PDF, the bank uses a password format as your First 4 letters of your name in UPPERCASE (Capital letters) followed by your 9-digit Axis Bank Customer ID.
Let me give you a simple example: Suppose your full name is RAHUL SHARMA, and your bank-provided Customer ID is 500500123. So, your password is simply RAHU500500123.
Alternatively Method to unlock it
If it does not work for you, you can try the first 4 letters of your name in UPPER CASE (as per your account, ignoring spaces or dots) + your Date of Birth in DDMM format.
Example for you: Your Name – RAHUL SHARMA, Date of Birth – 05/01/1990 => Password: RAHU0501
Top Tips:
- Always read the full email body from Axis Bank — The bank also provides instructions, examples, latest updates, and contact emails for help.
- Use the exact spelling of your name as shown on the statement.
- Don’t include spaces, dots, additional letters or symbols.
- If your name has fewer than 4 letters, include the surname’s first letters in UPPER CASE to complete the first four letters requirement.
- Verify DOB and Customer ID from your passbook.
Forgot Axis Bank Customer ID? Here’s How to Find It
It usually happens that most of the customers don’t worry. Here is the way to retrieve your customer ID within seconds:
- Check Your Bank documents: The customer ID is usually mentioned on your Passbook first page, chequebook, older physical and digital statements, welcome letter, welcome kit, and other bank documents received from the post.
- Send SMS and Receive Customer ID: Simply type CUSTID (Your Axis Bank 15-digit account number) and send it to
+919951860002or56161600from your registered mobile number. - Mobile Banking App: Open the Axis Bank mobile banking app, log in with a 6-digit MPIN, slide your left menu, tap on View Profile, and find your customer ID.
Why Choose e-Statements Over Printed Axis Bank Statements?
While printed account statements are still available upon request, most Axis Bank customers are shifting to e-statements for the following reasons:
- Instant delivery every month
- Free of cost (whereas duplicate physical copies cost ₹100 + GST)
- Secure and protected by a password
- Easy to store and access anytime
- Environmentally friendly
Which Axis Bank Statement Format Do You Receive?
Axis Bank sends two types of monthly digital account statements:
- Password-Protected PDF via Email – Default for registered users.
- Password-Free Statement via Insta Services – Can be downloaded on demand.
These include transaction details, bank balance, account type, IFSC code, and UPI details. Some may also include QR code support for easy digital access.
How to Register for a Password-Protected PDF via Email.
In case you are not receiving emails including a digital statement from Axis Bank, you have to update your email account. Follow these steps –
- Download and launch the “Open by Axis” Mobile Banking App.
- Log in using your 6-digit MPIN or fingerprint, or face ID.
- Tap the side menu > Select Services > Tap Update Email.
- Enter your new email and tick “Register for e-statement (Free)”.
- Confirm using the OTP received.
- Done!
Alternatively, you can visit the Axis Bank support page and download the Customer Request Form, fill it out, include your new email ID, tick the e-statement, and submit it at your nearest Axis branch.
Once registered, you will receive your e-statements monthly.
How to Download Axis Password-Free Statement via Insta Services
- You have to visit Axis Bank support, And Tap on Insta Services
- Tap Downloads > Select “Savings/Agri Account Statement”
- Enter details: Mobile number (with +91), Your 9-digit Customer ID, and Captcha
- Select account > Choose month & date > Tap Download
- The statement PDF will open without a password.
Where to Find and Download Your Axis Statement PDF
Here’s where to check for your PDF:
- Email Inbox: Search for “Axis Bank e-Statement”
- Spam Folder: Sometimes flagged as promotional, updates, and spam.
- Download Folder: After tapping on the save button, it is usually saved in the download folder in the file manager.
- Axis Mobile App: simply log in, transactions and statements, choose the period, and download directly.
Statements are generally sent between the 1st and 5th of each month.
Why Your Axis Bank PDF Password May Not Work
Common causes for PDF access errors:
| Problem | Fix |
|---|---|
| Incorrect Name | It may be technical, visit the branch or just check your passbook printed name |
| Wrong Customer ID | Verify via SMS or app |
| Date of Birth mismatch | Try both ID & DOB-based formats |
| App Compatibility | Use Adobe Reader or Foxit |
| File Corrupt | Re-download or use the PC to open |
Who to Contact If the Axis Statement Still Won’t Open
Contact Axis Bank using these channels:
- Toll-Free Numbers: 1800 209 5577 / 1800 103 5577
- Email Support: customer.service@axisbank.com
- App Support: Go to Help > “Chat with Axis AHA”
- Visit a nearby branch or use Axis Virtual Assistant (chatbot on website)
Support FAQs for You
How can I remove the password from my Axis Bank statement PDF?
To remove the password from your PDF statement, you can use PDF editing software. First, open the PDF using a reader that supports password removal (like Adobe Acrobat Pro). Then, go to the ‘Security’ settings, select ‘Remove Security,’ and save the unprotected version. Always ensure the unprotected PDF is stored securely to maintain your privacy.
I changed my email recently. Will I still get the Axis Bank account statement?
Only if you updated it via the Internet banking or the branch. Otherwise, re-register it using the Axis Bank mobile banking app, and go to the services for the process.
Is my Axis Bank credit card password the same as the Axis account statement Password?
The simple answer is NO, it is not, the password to open an Axis Bank credit card is Your NAME + the last 4 Card numbers. You can read more here: Axis Credit Card Password guide
This article was written by Nanne Parmar, a fintech expert with a DCA degree and a commerce background, with 6+ years of experience in finance, fintech, and banking. Nanne has worked extensively in AI tools for banking, financial calculators, and fintech products. As the founder of EaseMoney, he focuses on making complex financial concepts simple for Indian users.