IHMCL FASTag KYC Update Online: Full Guide with Documents

KYC, short for “Know Your Customer,” is a process where a fastag user needs to verify their identity online or offline by providing documents. It is mandated action by the RBI and NPCI for all prepaid wallets. If you have an IHMCL fastag issued by NHAI or Co-Relation Bank issuers. You must complete it before expiry.

In the case of FASTag, completing KYC confirms that the tag belongs to a genuine user and vehicle. It also prevents misuse of prepaid balances and ensures smooth toll payments across India’s national highways.

Without KYC, a FASTag remains restricted — you may face a cap on wallet load (₹10,000 for minimum KYC), and the tag could even get suspended after 24 months of expiry of basic details.

Where Can You Update IHMCL FASTag KYC?

Yes, an important point is that not all FASTags are handled by the same platform. such as –

• If you purchased your FASTag from a bank (like ICICI, HDFC, SBI, Axis), then the KYC update must be done on the bank’s FASTag portal. Likewise, a few banks ask you to complete your KYV, for example, ICICI Fastag.
• If you purchased your FASTag via NHAI, IHMCL portal, MyFASTag app, e-commerce websites like Amazon or Flipkart, or Point-of-Sale (POS) locations, selected bank branches, then the KYC update must be done only at https://fastag.ihmcl.com.

Key point – Most users got confused and tried to upload documents on bank portals for IHMCL-issued tags. That never works. The very first step is always to identify your company, where it is from the issuer, check the logo first — IHMCL FASTag = update at the IHMCL portal.

Full Steps Process to Update IHMCL FASTag KYC –

1 Step – How the Login Works

• Firstly, you have to use your Chrome to visit the official portal – fastag.ihmcl.com
• Tap on the login button in the header. You don’t need to set a password; you can log in via OTP only.
• Type your mobile number, fill out the captcha, and tap on the Get OTP button.
• Your OTP is your password for the first login time.
• Tap on login to start the process from the dashboard.

2 step – Access the dashboard and choose the KYC option

• After logging in, in the left side menu, tap on My Profile. You will see three tabs: Profile, KYC, and PAN/Form60.
• First, choose the PAN/Form60 option and check that it is verified; if not, please submit your PAN number and verify it.
• Now tap on the KYC button in the middle of the menu.

3 step – Select your customer type

• In the KYC section, choose your Customer Category: Individual or Corporate (Non-Individual).
• Corporate means you will count as Fleet owners, transport companies, and travel vehicle businesses.

4 Step – Upload Identity proof

• Here, you have to upload any of the documents, such as your (Driving License / Voter ID / Passport / PAN).
• Remember, your file must be only in PDF, JPEG, PNG, and must be under 5 MB.

5 Step – Upload Address proof (Section 2)

• Now, for address proof, you can upload the same as your driving license, which was already provided as an ID proof. It works on both seamlessly. Alternatively, you can choose Voter ID or Passport.
• For corporates, office address documents with the company seal are required.

6 Step – Upload a passport-size photo

• Yes, for KYC of your identity, you must have to add a clear, recent passport-size photo in JPG or PNG.

7 Step – Enter address details

• Type your address exactly as on the proof.
• Pick your Region (for example, North India / South India), State, City, and Pincode.
• Now, tick on declaration box and tap on submit button to complete the process.

How much time will it take to update KYC in IHMCL FASTag?

Normally, after your submission of your documents and request, it takes 2-3 days, but it can take long upto 7 working days due to during peak times. The portal is usually notified via email and SMS to your phone if it is successfully done.

How can you track your KYC status after submission?

Under your profile tab in the menu of the IHMCL portal, you can track your request. Simply tap on the KYC tab and get information like –

• Pending – documents uploaded but not yet verified.
• Approved – full KYC completed successfully.
• Expired – basic details expired; needs update.
• Rejected – it means you uploaded the wrong or incorrect information or password-protected PDFs.

If fastag KYC is rejected, What Next?

Most users face this. Rejections are common, and IHMCL provides proper reasons for them. Common cases contain your mistakes:

1. The photo is not clear.
2. Document image is cropped or unreadable.
3. Address mismatch with uploaded proof.
4. File format larger than 5 MB.
5. Wrong category selected (e.g., corporate chosen instead of individual).
6. Passport not active.

Tip – in case your documents or KYC are rejected, first, find your real reason and fix it and re-upload on working days to fast process.

If you are a corporation, what documents do you have to upload?

Your requirement for KYC is slightly different from normal individuals. You have to provide –

1. An authorisation letter from the company.
2. TAN/PAN/CIN of the company. (anyone)
3. Office address proof.
4. Certificate of Incorporation or Registration.
5. Authorised signatory ID proof.
6. Company driving license (also accepted in both)

Which Cases Require Immediate KYC Upgrade

• When your FASTag shows “KYC Expired.”
• If your account recharge limit is stuck at the minimum.
• When switching vehicles or changing ownership.
• As per the latest report of HDFC, RBI updated the KYC guidelines for fastag users to ensure transparency by the end of 2024.
• Before the expiry of 24 months, the IHMCL starts providing notifications to complete your KYC as fast as you can before suspension of your account.

Skipping KYC is risky — your FASTag can get blocked at the toll gate at any time once the basic compliance expires.

Add-on Fastag Q/A