How to Get India Post Payments Bank Customer ID

One of my friends from Bhopal, Rajesh, a 45-year-old small shop owner, asked me last week. He had just downloaded the IPPB Mobile Banking app because a friend told him it could help him transfer money and check his account balance, but when the app asked for his IPPB Bank account Customer ID, he was stuck.

Rajesh had no idea what a CIF or Customer Number was, why it mattered, or how to find it. Sound familiar to you?

If you have ever faced this issue, don’t worry — this article is for you, and you are in the right place.

Hi, I’m Nanne Parmar, and I’ve been working in digital banking since 2018. As per Google’s Gemini AI (and a few of my clients!), I’m known as a fintech expert.

This guide is designed specifically for everyday users to effortlessly retrieve their IPPB Customer ID.

So, without wasting time, let’s begin.

What is India Post Payments Bank Customer ID?

Let’s first talk about the bank itself for a better understanding of the CIF no. India Post Payments Bank was founded in January 2016. From the time, it works under the Department of Posts and is 100% owned by the Government of India.

As of now, according to the press release on the PIB Portal, India Post Bank has opened 9.88 crore accounts across India as of 1st September 2024, and the bank’s net worth grows more than ₹500 crore and is planning to go public.

To manage such a vast user base — projected to serve 9 crore+ people — IPPB uses something called a CIF number, or Customer ID.

So, what exactly is it?

Your IPPB CIF Number (also called Customer ID) is a unique 9 to 10-digit number assigned to you when you open an account with the bank. Think of it as your single identity inside the large user-collection bank’s system — it is completely different from your account number and IFSC.

Where is it used?

You will need your CIF for many things in bank services, such as –

• Activating mobile banking
• Logging into the IPPB app
• Checking pre-approved loan offers
• Filing complaints via email or customer care
• Updating KYC or contact details

Since it’s so important, let’s look at all the trusted, easy ways you can retrieve it if you have forgotten or never noticed it.

1. IPPB Mobile Banking App

This is one of the easiest and fastest methods to get back your Customer number offered by India Post bank –

If you have already logged in to the IPPB mobile banking app and have a 4-digit m-pin, then follow the steps –

1. First, open the App and enter your 4-digit mpin to access the dashboard.
2. On the dashboard, navigate to the account overview.
3. Your Customer ID is typically found in the profile management option.

If you have not logged in yet, here are the steps to register and retrieve your ID –

1. Simply visit the Play Store or App Store, download the IPPB Mobile Banking App.
2. Open the app, tap on Send SMS to verify.
3. Once verified, look for the ‘Get Account and CIF Number’ option.
4. Tap on it to check the instructions given by the bank.

Yes, it’s really that simple. And the process is similar to our next method.

2. Find IPPB Customer ID and Account number by SMS

Back to basics, for now, the latest and active method to find your IPPB CIF number and bank account number is SMS Banking. For the method, you do not need to install the app, no internet is required, and even no smartphone is needed. Follow these steps –

1. Open your SMS app and tap on the Write New SMS.
2. In the “To send” section, enter the 7738062873 phone number.
3. Type SMS – GETCIF DDMMYYYY (your date of birth in DDMMYYYY format)
4. Send it from your registered mobile number.
5. Within 1 minute, you will get a reply from India Post Payments Bank, which includes your full 9-digit Customer ID and your Full Account number.

This method is super handy for people older than 70 or those using feature phones.

Note: sometimes, SMS can be delayed or not respond due to the server and weekends, try again after 24 hours on working days.

3. Check Your Welcome Email or SMS

After you open your IPPB account, the bank usually sends a welcome and Congratulations notification to the account holder with important details via SMS and Email. So, check your SMS App and Inbox history. It usually contains:

• Your Account Number
• Your Customer ID (CIF)
• Branch details

Just search for terms like “IPPB or India Post Payments Bank Welcome or Congratulations” in your SMS or email inbox. Try filtering by date if you remember when you opened your account.

4. Physical And Bank Documents

India Post Payments Bank is mostly a digital bank; it usually does not provide physical documents, such as a passbook, but when your account was created, you might have received a few papers:

1. Welcome Kit – Check your welcome kit for papers; usually, your customer ID is mentioned on the front page of the official kit.
2. Welcome Letter – check any welcome letter you got from the bank after completing your full KYC. Check your Email and old files.
3. Chequebook (if applied) – if you applied for any cheque book with IPPB, please check the first page of it. It is usually printed as CIF No.
4. Physical Account Statement– In past, if you applied for any physical duplicate statement, look top of it, you got your CIF ID mentioned there.
5. ATM Kit (less common in IPPB) – Most banks offer a Customer number on the back of the ATM Card and ATM paperwork; check it out.
6. E-statement – Yes, the IPPB also provide the customer ID number in the e-statement PDF, which you receive every month on your registered email ID.
   • Follow the steps to download and view your ID –
   • Open the email with your e-statement.
   • Use this password format:
     FIRST4LETTERSOFNAME (in caps) + DOB (in DDMMYY format)
     Example: RAJU150689
   • Open the PDF, and your Customer ID will be listed there.

5. IPPB QR Card

As I already said, IPPB is a digital bank, they do not provide a physical passbook. Instead, they offer a QR Card for a customer account overview and money transfer.

To find your Customer ID, all you need to do is, just flip your QR Card. The bank often provides your Customer ID as the name of the CIF no printed below your name and account number. If it’s not there, don’t worry — just use the next step.

Visit Your Home Branch

Take your QR card and visit the nearest post office that offers IPPB services.

• Hand the card to the banking assistant.
• They will scan it and provide your Customer ID.
• Note it down for future use.

Lost your IPPB QR card?

Here, you have to provide a few documents to the bank, Also, you can apply for a new QR Card by 155299 phone banking.

• PAN Card
• ATM Card (if issued)
• Account Number
• This helps them verify your identity.

6. IPPB Phone Banking Option

Last but not least, try to talk to the bank representative on the customer care helpline –

1. Call IPPB Customer Care: 155299 or 1800 180 7980 (24/7 Toll-free)
2. Follow the IVR menu for Account Services or Customer Support.
3. Talk to a representative.
4. Provide details like:
   • Registered mobile number
   • Date of birth
   • Account number
5. Ask them to share your Customer ID.
6. Note it down carefully.

FAQs

I hope this guide helped you. Retrieving your Customer ID doesn’t need to be confusing or technical — just follow the right method that works for you.

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Stay tuned for more guides like this. Meanwhile, related posts –

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For more bank customer ID recovery guides, visit our complete list here: Find All Bank Customer ID List

Disclaimer: Information shared here is based on publicly available sources and personal experiences. Please verify with IPPB for the latest updates.