How to Open PNB Bank Credit Card Statement PDF

Our client story, Aman Chauhan, a resident of Bhiwadi, recently, Aman got a pre-approved credit card from Punjab National Bank (PNB) because he already had a savings account with the bank. He used the card for mobile shopping and converted it into a 3-month EMI.

After the month, he received his first e-statement via email. He needed to check all charges and the first EMI amount, but due to security, the PDF was password-protected, and he had no idea how to open it. Confused, Aman reached out to me.

Sound familiar? If you have faced a problem like this. So, here is the solution for you. Hi, I am Nanne Parmar, a finance expert featured in Finextra Research and Wikipedia.

In this post, I will guide you on the correct password format to unlock it and provide troubleshooting tips to fix the PDF’s unknown issues.

What is the PNB Credit Card e-Statement?

As per the Data from CNBC-TV18, Punjab National Bank is the second-largest public sector bank in India that holding 0.49% market share in the Indian credit card space and growing. The bank is expanding there services with digital products, such as, E-statement.

Let’s understand what a credit card e-statement means.

An e-statement is an Electronic version or soft copy of your credit card account statement sent via email. Unlike a traditional account statement, the credit card e-statement also functions as your monthly bill, showing:

• Outstanding amount
• Due date
• Minimum due
• Transactions

Still, if you want a physical copy of an old credit card statement for submission or other work?

Yes! PNB offers duplicate statements (beyond 3 months) for a fee of Rs. 50/-. (No charge for e-statements or cards against fixed deposits.)

To request a duplicate hard-copy credit card statement:

• Open the PNB Genie app
• Log in with your MPIN
• Go to Service Request → Request Duplicate Statement

OR You can visit the PNB Branch to request it directly.

RBI kehta hai?

Digital banking helps cut down delays and improves transparency in customer communication.

Source: RBI

How to Download Credit Card e-Statement via PNB Genie App

If you want an e-statement, follow these simple steps:

1. First, you need to download the PNB Genie app from the Google Play Store or the Apple App Store.
2. Register using your credit card number, PAN, Date of Birth, and OTP.
3. Set a 6-digit MPIN for login every time.
4. Log in and navigate to View Statement.
5. Select the period and download your statement.

Once downloaded, the PDF will require a password to open, let’s move to important part of the post to unlock your e-statement quickly.

Steps to Open PNB Credit Card Statement PDF

1. Get Your Statement Email

• Check your inbox for the PDF attached email received from PNB.
• Search keywords like: Card name + statement + pdf + month. (optional)
• Check your spam folder in the menu if you can’t find it.

2. Open the PDF

• Open the email and scroll down to the end of it to find the PDF.
• Save the PDF file.
• Open it using a PDF reader. PNB recommends Adobe Acrobat Reader version 6.0 or Above for better compatibility. However, you can use Google PDF Viewer or any other trusted PDF reader.

3. Enter the Password

As per the PNB Card official website, to view your credit card e-statement, the bank sets a password as your 1st four characters of your name printed on the card (in lowercase) and your Date of Birth in DDMMYYYY format.

Let me give you a straightforward example: if your name is Rohit printed on the card and your DOB is 15/09/1985 = the password will be rohi15091985.

Quick Tips

1. Please, make sure your Full name and DOB match exactly what’s registered with PNB. Check the documents while entering them.
2. Avoid using uppercase, symbols, extra words, and extra spaces.
3. If your name has fewer than 4 letters, please include surname remaining letters. Like Raj and surname is Kumar = rajk+DDMMYYYY.
4. Always read the full PDF-attached email — PNB provides help, password format, and contact info in the email body.

Troubleshooting Statement PDF Issues and Errors

1. Wrong Password Error – Double-check for typos or incorrect DOB.
2. File won’t open – Update your PDF reader to the latest version.
3. Blank PDF – Try opening on a different device or reader.
4. Corrupt PDF File – Re-download the file from the email.
5. Downloading Failed: Check Network, phone storage, and Email storage. Make space and download again.
6. Forgot DOB or Card Name Format? – Call PNB support for help.

Still Experiencing Issues? Contact PNB Card Support

If still not resolved, your issue can be more technical in that way, You can call the bank executive for help.

• Toll-free Telephone Numbers: 0120 – 4616200 and 1800 180 2345
• Mailing Address: C-24, Sector 58, Noida, Uttar Pradesh – 201301
• Email Support: You can drop an email at creditcardpnb@pnb.co.in with a Screenshot of the issue. It may take 3-4 working days to solve it.

FAQs

I expect you found this guide useful, and your issue may be solved! If yes, please share it with your friends on X (Twitter), Reddit, Instagram, WhatsApp, or Facebook—especially those struggling with PNB’s credit card PDF passwords.

You can also check our full list of password formats for all Indian banks here: 👉 EaseMoney’s Password Guide

Notice: This post* (content) on Easemoney Fintech is for informational purposes only and should not be considered financial advice. Always consult a certified financial consultant before making decisions based on the information provided.