Hi, I am Nanne Parmar, and I have been working as a personal banking professional (especially in credit score building) since 2018. I also worked with lots of PNB customers. Recently, one of my subscribers from Rajasthan, Aman Thakur, opened a savings account with Punjab National Bank.
Aman asked me, “What is the password to open my PNB account statement?”
If you are facing a similar issue, this guide will help you to unlock it within seconds. So, without wasting time, let’s begin the guide with the first question –
What is a Punjab National Bank E-Statement?

The E-statement is a digital way to view your account information including transactions, account balance, Branch Address, and other banking details. As per the official website of Punjab National Bank, It is another feature of their digital services for the convenience of customers.
The PNB emails you monthly to track your transactions. To ensure the safety rules of the Reserve Bank of India, the digital statement is password-protected.
How to register PNB E-statements via Email?
If you are not receiving monthly e-statements from PNB Bank. You will have to activate it first. Follow these simple steps –
- Download the PNB One App: Install the app from your smartphone’s app store.
- Login Using a 4-Digit MPIN: If registering for the first time:
- Enter your CIF number.
- Select your SIM and get the OTP.
- Set your 4-digit MPIN and 4-digit TPIN.
- Access the E-Statement Registration:
- Once logged in using MPIN, scroll down to the “Services” section.
- Go to “Others” and select “E-Statement Registration.”
- Enter or update your email ID to receive monthly e-statements.
After you register for the monthly e-statement, the bank will discontinue your physical statement service. However, you can request a duplicate statement copy at nominal charges up to Rs. 100.
You can download your PNB e-statement directly using the Punjab National Bank WhatsApp Banking. Here are step-by-step process –
- Save the PNB WhatsApp Banking number +91-9264092640 to Your Contacts.
- Send a “Hi” or “Hello” message from your registered mobile number.
- Tap on “All Services” and select “Account-Related Services.”
- Enter the OTP to access account services.
- From the menu, choose “Account Statement.”
- Select the desired time frame (last month, last week, or a custom duration).
- After selecting, The statement message you will receive.
- Tap on the save button to download it.
It will be password-protected. Let’s move to your main concern of unlocking the statement with the correct format.
After downloading, you will need a PDF reader to access it. You can choose Chrome PDF viewer or Adobe PDF reader. Remember to always use the latest version.
Steps to Open Your PNB Bank Statement PDF
To unlock your PNB account e-statement PDF, The bank uses the simple password format as your 14 to 16-digit Account Number. Let’s take an example, If your bank account number is 9876543331234, then, this is your password. Enter it exactly as it is.
Alternatively, you can use your PNB 9-digit Customer ID (CIF Number) as your password.
Note: The Punjab National Bank also provides password instructions and examples in the email containing your e-statement. Read again your email for clarity.
How to find PNB Account Number
If you don’t remember your account number, few tips for you –
- Old Physical or e-statement: You can view your account number in your old monthly statement. It is usually mentioned in the header section.
- UPI Apps: You can simply use any of the UPI apps like Paytm, Phonepe, and Google Pay. Navigate to my account and tap on view details to access the account number.
- Bank Documents: Check your PNB passbook and Chequebook, It is usually printed on the first page of the books.
- PNB One App: Enter your 4-digit MPIN to log in, and navigate to account overview to access your statement.
To Find Your PNB Customer ID
- Visit the PNB Internet banking portal.
- Click on “Know Your User ID”—your User ID is the same as your customer ID.
- You have to enter your 16-digit account number, along with your PAN number and your registered mobile number.
- You will receive an OTP; enter it to verify.
- After entering the OTP, your customer ID will be displayed.
Troubleshooting Tips for Statement Issues
- PDF Corrupt: If you encounter an error message when opening the PDF file, please re-download the Statement using PNB One, WhatsApp Banking, or Email.
- Update Your PDF Reader: As I already said, use the latest version only, navigate to your smartphone app store and update your existing PDF reader.
- Verify the Password: While entering the password, never use typos, spaces, and symbols.
- Try a Different Device: If the statement doesn’t open on one device (PC, mobile, or tablet), try another.
- Contact PNB for Assistance:
If the above steps don’t resolve your issue, you can reach out the PNB Bank customer care.
- Phone Support: You can call the latest working customer helpline numbers 1800 180 2222 or 1800 103 2222 (24/7 helpline)
- Email Support: Write to care@pnb.co.in with your issue details.
- Lastly, visit your PNB home branch for direct support from bank staff.
FAQs
What is the Customer ID in PNB?
Your PNB Customer ID (CIF Number) is a 9-digit unique code assigned when you open an account. You’ll need it for net banking, e-statements, and other services.
Can I get my PNB statement without net banking or the app?
Yes! Try these offline methods:
SMS Banking: Send “STAT <Account Last 4 Digits>” to 5607040.
ATM: Generate a mini-statement at any PNB ATM.What if I registered for e-statements but stopped receiving them?
First, check your spam/junk folders. If it’s not there:
Re-register your email via the PNB One App (Services → E-Statement) or contact Email care@pnb.co.in with “E-Statement Issue” in the subject.
I hope you have found your answers. If these password formats do not work for you, please leave a comment below, and my team will help you solve the issue quickly.
Don’t forget to share it with someone who might need it, too!
Not sure about your bank’s statement password? Find all banks’ formats in one place. See the complete list.
Note: This blog content on Easemoney is for informational purposes only and should not be considered as financial advice. Always consult a certified financial advisor before making any decisions based on the information provided.

This article was written by Nanne Parmar, a fintech expert with a DCA degree and a commerce background, with 6+ years of experience in finance, fintech, and banking. Nanne has worked extensively in AI tools for banking, financial calculators, and fintech products. As the founder of EaseMoney, he focuses on making complex financial concepts simple for Indian users.
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