How to Open Your Axis Bank Account Statement PDF

Let me tell you a quick story, my uncle, Mr Manoj, who owns a small company in the city of Bhiwadi. Recently, He wanted the Axis Bank statement to submit to another bank for a loan approval.

So, he opened his email and downloaded the PDF, but The Problem? He had no idea what the PDF password was. So, he called me in confusion to ask how to open it.

Sound familiar to you? If you have ever found yourself stuck trying to open an e-statement, don’t worry — You are not the only one.

Hey, I am Nanne Parmar, and as per Google Gemini, I am your finance expert, working since 2018. In this article, I will explain to you everything you need to know about opening your Axis Bank e-statement PDF, including password formats, common mistakes, troubleshooting, and more.

What is the Axis Bank e-Statement?

Axis Bank is the third-largest private sector bank in India with a Total market capitalisation of ₹3,73,984 Crore.

According to the RBI’s 2024 report, the bank earned revenue of INR 1.38 lakh crores (US$17 billion) due to its customer-first approach and digital services. An e-statement is a small but impactful part of their digital product.

So, what is it really?

An e-statement is your bank savings/agri/current account statement sent to your email ID instead of by post. It is like a paper statement, but digitally, it is free, quick, and eco-friendly.

No waiting for the post, no extra fees. Axis sends it monthly, safe and password-protected, right to your inbox.

However, if customers want a physical statement via post, the bank allows it, but these usually come with charges. Here is the list –

1. Account Statement – By post and internet banking: Free
2. Duplicate Account Statement – Duplicate from any Axis Branch: Rs 100 + GST per statement copy

How to Register for Axis Bank e-Statement Online

In case you are not receiving emails including a digital statement from Axis Bank, you have to update your email account and register for it online. Reserve Bank of India and Axis Bank also promote digital services to save trees, so let’s switch to e-statements. Follow these quick steps:

1. Download and launch the “Open by Axis” Mobile Banking App.
2. Log in using your 6-digit MPIN or fingerprint, or face ID.
3. Tap the side menu > Select Services > Tap Update Email.
4. Enter your new email and tick “Register for e-statement (Free)”.
5. Confirm using the OTP received.
6. Done!

Alternatively, you can visit the Axis Bank support page and download the Customer Request Form, fill it out, include your new email ID, tick the e-statement, and submit it at your nearest Axis branch.

Once registered, you will receive your e-statements monthly via email. Let’s now dive into how to open these secured password-protected PDF files set by Axis Bank.

How to Unlock Axis Bank Account Statement PDF

Follow these steps:

1. Locate the Email: Open your registered email ID in the Gmail App, and search for “statement (Last month)” emails from Axis Bank.
2. Download it: Open the recently received e-statement email and scroll down to find your PDF file. Tap on the “Save” button to download it.
3. Use PDF Reader: As per Axis Bank Chatbot, the bank says use Adobe PDF reader version 7.0 or Above for safety. However, you can use any trusted tool like Google PDF viewer, Foxit Reader, or the built-in Reader.
4. Enter The Password:

To unlock your Axis Bank account statement PDF, the bank uses a password format as your First 4 letters of your name in UPPERCASE (Capital letters) followed by your 9-digit Axis Bank Customer ID.

Let me give you a simple example: Suppose your full name is RAHUL SHARMA, and your bank-provided Customer ID is 500500123. So, your password is simply RAHU500500123.

Alternatively, if it does not work for you, you can try the first 4 letters of your name in UPPER CASE (as per your account, ignoring spaces or dots) + your Date of Birth in DDMM format.

Example for you: Your Name – RAHUL SHARMA, Date of Birth – 05/01/1990 => Password: RAHU0501

Top Tips:

1. Always read the full email body from Axis Bank — The bank also provides instructions, examples, latest updates, and contact emails for help.
2. Use the exact spelling of your name as shown on the statement.
3. Don’t include spaces, dots, additional letters or symbols.
4. If your name has fewer than 4 letters, include the surname’s first letters in UPPER CASE to complete the first four letters requirement.
5. Verify DOB and Customer ID from your passbook.

Forget Axis Bank Customer ID? Here’s How to Find It

It usually happens that most of the customers don’t worry. Here is the way to retrieve your customer ID within seconds:

1. Check Your Bank documents: The customer ID is usually mentioned on your Passbook first page, chequebook, older physical and digital statements, welcome letter, welcome kit, and other bank documents received from the post.
2. Send SMS and Receive Customer ID: Simply type CUSTID (Your Axis Bank 15-digit account number) and send it to +919951860002 or 56161600 from your registered mobile number.
3. Mobile Banking App: Open the Axis Bank mobile banking app, log in with a 6-digit MPIN, slide your left menu, tap on View Profile, and find your customer ID.

Troubleshooting Statement Issues and Solutions

1. Incorrect Password Error: As I already said, please double-check the name spelling. If it still does not work, use the alternative customer ID method.
2. Blank Screen on Opening: Update your PDF reader app using the App Store. always use the latest version so, any issue does not damage your PDF file.
3. File Not Downloading: Clear your email and phone storage and try downloading again or on another device.
4. Forgot Email Password: Reset your email password to access the e-statement.
5. Statement Not Received: Check your spam folder once. Then, register again for e-statements via the app or form.
6. Customer ID Not Working: Use DOB-based password or verify ID again.
7. Password Working But File Corrupt: Older PDF files sometimes become damaged over time. Re-download it using the Axis Bank mobile banking app.

Still Experiencing Issues? Contact Axis Bank Support

If your issue is more technical, reach out to Axis Bank customer care:

• Toll-free Customer Care: 1800 209 5577 / 1800 103 5577
• Charged Numbers: 1860 419 5555 / 1860 500 5555

• Email: customer.service@axisbank.com (You can attach a screenshot, too)

Axis Insta Services: Download and Open Axis Statement Without Password

Axis also allows you to download password-free statements using Insta Services:

1. You have to visit Axis Bank support, And Tap on Insta Services
2. Tap Downloads > Select “Savings/Agri Account Statement”
3. Enter details: Mobile number (with +91), Your 9-digit Customer ID, and Captcha
4. Select account > Choose month & date > Tap Download
5. The statement PDF will open without a password.

I hope this guide helped you unlock and understand your Axis Bank account statement. If yes, please share this article with friends on X (Twitter), Reddit, WhatsApp, Instagram, or Facebook — especially those still confused about statement passwords!

If you want another bank or credit card statement password? Check our up-to-date guide – password formats for all banks in India.

FAQs

Notice: This article/post/blog* (content) on Easemoney Fintech is for informational purposes only and should not be considered financial advice. Always consult a certified financial consultant before making decisions based on the information provided.