Complete BCCB Digital Banking & DigiTouch App Setup Explained

Who Can Activate BCCB Net Banking?

Any account holder can basically join Bassein Catholic Bank Digital Banking. If you have a current, savings or deposit scheme, and a Kishor account, you can simply use this service for free.

To be fully eligible for this, you have to submit an application form with a few ID proofs, such as your PAN or Aadhaar scanned copy for KYC, and your registered mobile number and email ID must be linked to your account.

Without these two, you cannot receive OTP or reset links, which are mandatory for activation and the login process.

Likewise, if you are a Corporate user, you need an additional authorisation form listing the details of signatories. In this form, you must have to fill up the Company Customer ID, professional email ID, and individual user details.

Where to Begin: Documents Required for Registration

Before you apply and log in for BCCB Online Banking, you need these documents to activate it first –

1. Customer ID (printed on your passbook, chequebook, and your BCCB mobile App).
2. Account linked your mobile number and email ID (compulsory for OTPs and request links).
3. Your Valid photo ID proof, like Aadhaar, PAN, Driving license, or Passport. (also, worked as an address)
4. Address proof if there has been a recent change.
5. Active debit card or ATM (optional but useful for first-time login or password reset in the mobile app).

If your mobile number or email isn’t linked, don’t worry, follow these next processes –

How to Activate BCCB Internet Banking (Registration for Individuals)

Unlike some banks that allow instant activation, Bassein Catholic Co-Operative Bank still follows the traditional application form pattern, which you need to submit to the home branch; however, you can download it through their official website. This single Application form is very basic to fill up and works on both mobile and net banking portal activation. Here are the steps to download and fill it up easily –

1. First of all, you need to navigate to the official site of BCCB.
2. Here, on the top header, tap on quick links, and now select the downloads button.
3. Choose channel sub-category as mobile banking and tap on PDF to download your Internet and Mobile Banking Activation Form (Retail).
4. Fill in the Details Carefully – you have to enter first –
   • Your Customer ID (without space)
   • Full name and Date of birth
   • Your Occupation
   • New Email ID and your mobile number that you want to link (if not linked yet)
   • Your Address as per your passbook.
5. Also, you need to attach a scanned copy of your Aadhaar for basic KYC.
6. Tick “Activate Transactions” for full access to transfers and payments.
7. Submit to your base branch with a signature the same as your PAN Card.

When Will Your BCCB Online Banking Get Activated?

The branch typically takes upto 24 hours to activate, but sometimes due to workload or servers, it can take 3 to 5 working days to process. Once activated, you will receive a congratulations SMS or email at your provided email ID and mobile number. It also contains your username and reset password link.

How to Log in to the Bassein Catholic Digital Banking first time

After activation, here you can log in with the created password:

1. Open the BCCB Net Banking portal on a secure browser by searching on Google and tap on the login button available at the header of it.
2. Enter your full username. (usually your Customer ID, and confirm it via email)
3. Here, you have to enter your created password and the captcha to log in.

Security Note: Usually, the session will auto-expire or close within 5 minutes due to inactivity, so complete your transactions as fast as you can.

How to Reset Username and Password Safely

If you forget your username or never created a password, BCCB provides a direct and online reset facility by using the portal:

1. To Find your BCCB Bank Username

• First, open the login page of the BCCB digital portal.
• Under the login button, you will find a “forget username” link. Tap on it
• Here, you have to enter your linked email ID and select your Date of Birth as per the records.
• Now, a 6-digit OTP will be sent to your linked Email account and registered phone number. (Usually, both are the same OTP)
• After OTP success, you will get another email to your email ID, which you can open to check your username directly.

2. Forgot Password

In case you don’t get any temporary password while your netbanking is fully activated, follow these steps to set a new password-

1. On the login page, there is a “forget password” button; tap on it.
2. Enter your username, Date of birth, and OTP that you received via email or phone.
3. Now, to generate a new password, you will get a reset password link to your account-linked email ID.
4. Tap on the link to set a new and strong password directly.

How Corporate Users Can Enable Net Banking

Corporate customers have a slightly different process:

• First, you have to download the Corporate Net Banking Form from the same Downloads section on the official site.
• Fill in:
  • Company Customer ID
  • Professional Email
  • Name of the Firm
  • Details of individuals authorised to initiate or approve transactions
• Submit the form at the branch with supporting PAN documents for each authorised person.
• Attached Board Resolution and Authorisation Letter (anyone) if asked.

Once approved, BCCB issues corporate usernames and passwords for designated users.

Understanding Your Username: What Does It Mean?

Your Username is the key credential for logging in to BCCB Bank digital Banking.

1. For individual customers, it is generally the same as your Customer ID, but it is better to confirm from the branch, as per RBI policies, they upgrade it for digital services safety.
2. For corporate customers, usernames are generated based on the structure set during registration and assigned by the bank after approval.

When Does a Login Fail and What Should You Do?

A failed login usually happens due to:

• Incorrect Username or Password
• Expired Password
• Inactive email ID
• Unregistered or changed mobile number
• Session timeout

You can simply try after 1 hour, if still not opened, it may your account is locked due to multiple attempts. Try again after 24 hours or visit a branch for manual reactivation. To know the exact reason why it is not working for you, you can simply call at 08069420000 customer care on working days.

How to Use BCCB DigiTouch Mobile Banking as a Backup

In case the net banking option is not working for you, this BCCB DigiTouch mobile banking can be your alternative. It can do your basic banking work, such as Fund Transfers, Card Control, loan information, mini-statement, and view/download statements directly.

let’s check how to register and log in first time –

1. Download the app from Google Play Store (58 MB, 50K+ downloads, 2.9 rating from active users) or App Store.
2. Tap Send SMS for mobile verification (ensure correct SIM and data on the registered number).
3. Choose Debit Card or Branch Token for authentication:
   • Debit Card Method: Enter card number, expiry date, ATM PIN, and OTP.
   • Branch Token Method: Your base branch instantly generates for you; however, it is only a 24-hour valid token.
4. Set a 4-digit MPIN for login and a TPIN for fund transfers. Keep them different for security.
5. After setting a 4-digit MPIN, simply enter it to access the dashboard.

BCCB users: Additional FAQs