Bandhan Bank is one of the fastest-growing private sector banks all over india with a net worth of ₹1.35 lakh crores as of March 31, 2024.
As per the press release of Bandhan Bank in Q1, the bank touched the 3.44 crore customers mark on 26 July 2024. For convenience and quick banking, the bank provides a special number as a customer ID to each user when they open an account. It is also known as User ID, CIF Number, and Customer Number.
Think of it as your digital identity in the bank’s ecosystem. It’s different from your account number.
To retrieve it, Bandhan Bank offers the “Direct Access” method by using the official website’s netbanking portal.
This is one of the quickest and most convenient methods offered by Bandhan Bank. By this method, you can get your Customer ID via SMS and Email.
This option is good for those who have just opened their new deposit account with Bandhan Bank and have not delivered documents to their registered address. You will just need your registered mobile number and a few personal details.
Once you receive your CIF, you can access netbanking features easily.
Here are the steps to follow to retrieve it –
1. Know Your Customer ID via Online Portal
- Go to a search engine and open the official website of Bandhan Bank.
- Tap on netbanking and look for the “Know Your Customer ID” option.
- Enter your registered mobile number
- Choose one of the following options:
- Option 1: Enter Date of Birth + Captcha
- Option 2: Enter PAN Number + Captcha
- Click on Submit to get OTP.
- Enter the 6-digit OTP received on your mobile number.
- Once verified, your Customer ID will be sent to your registered email and mobile number via SMS.
Tip: Keep it in your personal diary for future use.
No Docs Yet? Call Support for Customer ID
If you are still unable to find it? Don’t worry, we still have a few options. First Bandhan Bank customer support team, they always help or guide you easy way –
You can call 1800-258-8181 (Toll-free number) and ask for customer ID retrieval instructions, or you can simply drop an email at customercare@bandhanbank.com. Also, include your account number and mobile number for verification.
Furthermore, just visit the nearest Or Home branch.
What to Bring:
- Passbook
- PAN Card / Aadhaar
- ATM/Debit Card
Bank staff will verify your documents and provide your Customer ID on the spot.
Tip for you: Use the Branch Locator available Bandhan Bank official website.
Additional Questions on your mind –
Can I use one Customer ID for multiple Bandhan Bank accounts?
Yes, Bandhan Bank gives you one Customer ID for all your accounts. So even if you open a new account, your Customer ID stays the same.
Is the Bandhan bank Customer ID the same as the CIF number?
Absolutely! In Bandhan Bank, the Customer ID and CIF (Customer Information File) number are the same 9-digit identifier used for all your banking records.
Can I change or reset my Bandhan Customer ID if I forget it?
No, you can’t change your Customer ID. But don’t worry—if you forget it, you can easily retrieve it through SMS, Email, and Internet banking.
Do I need my Customer ID to register for Bandhan Bank net banking?
Yes, your Customer ID is important for registering for Bandhan Bank’s internet and mobile banking and accessing the services.
Can I get a CIF Number through Bandhan Bank’s WhatsApp Banking?
For now, there is no official Bandhan Bank WhatsApp banking number for these facilities. Stay connected, they will be launching soon.
Common Situations Where Your Customer ID is Mandatory
In Bandhan Bank, almost every digital registration requires your CIF ID, such as –
- Register and log in for Internet banking
- For the First time, sign up for the Bandhan Mobile banking app
- Customer support verification
- Linking multiple accounts
- Activating online services
- Accessing PDF statements
- Re-KYC (if required)
Been with Bandhan for a While? Here’s Where Your Customer ID is Usually Found
Here are a few methods that are only Ideal for long-time or regular customers who have already received documents like a passbook, chequebook, debit card, registered their mobile banking, etc.
1. Use the Bandhan Mobile App
- If you have already registered with Bandhan mobile banking, it takes just a few seconds to view your CUST or CIF ID. Here is how you can check it –
- Download and open the Bandhan Bank Mobile App.
- Tap on Get Started.
- Enter your registered mobile number and verify via SMS.
- If you haven’t set an MPIN yet, tap Forgot MPIN.
- Set a new MPIN using your PAN or Debit Card details.
- After logging in, go to the Profile or Account Information section.
- You’ll find your Customer ID there.
2. Bandhan Bank Email: Downloaded statement
. Here’s how to view and download it via the Bandhan Bank mobile banking app –
- Open the mBandhan Mobile App.
- Enter your 6-digit MPIN to log in.
- Scroll down and tap Recent Transactions.
- Select your Account Number, choose the Month and the Transaction Type.
- Tap Apply.
- Once the statement loads, tap Download.
- Select PDF format.
- Open the PDF and check for Customer ID (usually at the top).
3. Offline & Received Documentation
After Full KYC, the Bank sends an important paper kit to your address, most of the documents hold your customer ID. such as your Welcome letter, passbook, chequebook, Debit card kit, and Physical duplicate statements.
Where to check the CIF on the Bandhan Welcome Letter?
Bandhan Bank usually send a welcome letter after the account is opened successfully. Check the top of the letter to view your CIF.
Where is the Customer ID printed in the Bandhan Bank passbook?
- Simply open your passbook; it is printed on the first page or top margin.
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This article was written by Nanne Parmar, a fintech expert with a DCA degree and a commerce background, with 6+ years of experience in finance, fintech, and banking. Nanne has worked extensively in AI tools for banking, financial calculators, and fintech products. As the founder of EaseMoney, he focuses on making complex financial concepts simple for Indian users.