Airtel Payments Bank does not provide physical hard-copy statements. This is a payments bank; it focuses on more digital banking.
According to the data of Business Standard, Airtel Payments Bank crossed one billion transactions on its platform in January 2025. The CEO and MD mentioned that it’s the fastest-growing payments bank in India due to their digital services. An e-statement is just a small but impactful part of their products.
An e-Statement is a digital avatar of your bank statement, it summary of your bank transactions; it is directly sent via email, also, it is free of cost, fast, eco-friendly, and password-based.
So, How Can you access Airtel Bank Statement?
You can get your Airtel bank statement in two ways:
1. Download via the Airtel Thanks App
- Open the Airtel Thanks App.
- Tap on “View Bank Account.”
- Tap “History.”
- Enter your 4-digit MPIN.
- Tap on “Download Statement.”
- Choose the desired month or custom date range.
- Enter your Email ID.
- Submit — your statement will be sent to your email within 5 minutes!
2. Activating the Monthly Email Statements
If you are not receiving your monthly statement from Airtel Bank yet, it’s probably because your email ID is not registered. Here’s how to add it:
- Open the Airtel Thanks App.
- Tap on “View Bank Account”.
- Tap the Profile Icon (top-right corner).
- Go to Manage Account.
- Enter your 4-digit MPIN.
- Tap on “Add Your Email ID.”
- Enter your personal email address.
- Verify it by entering the OTP sent to your email ID.
- All Set! Once registered, you will start receiving emails from the Bank.
Note: both statements come with password protection. However, the password is the same; let’s understand the format to unlock it below –
What Happens After You Receive the PDF Statement email?
Once you receive the email and download the PDF attachment, it will be password-protected for your privacy.
- This PDF cannot be opened directly.
- You need to enter the correct password pattern set by Airtel Bank.
What is the latest password format used by Airtel Payments Bank?
To unlock the account statement PDF, the Airtel Payments Bank uses a password format as a combination of your Date of Birth in DDMMYYYY Format and your full 10-digit registered mobile number.
FORMAT – DDMMYYYY + 10DigitMobileNumber
An example for you –
Suppose Your Date of Birth is 15 August 1990 (15/08/1990), and your Registered Mobile Number is 8058722600. Then your password would be: 150819908058722600.
How to Ensure the Password Works Correctly?
Follow these steps to avoid password failure:
- Use the same mobile number registered with Airtel Bank.
- Enter your Date of Birth exactly as per bank records — no spaces, no slashes.
- Check your Bank KYC records details in the Airtel Thanks App.
- Outdated PDF readers sometimes crash the PDF files, so you need the latest version of the PDF reader. You can use Adobe PDF reader, Google’s In-built PDF reader.
- Try copying and pasting the password carefully.
When Are Monthly Statements Sent by Airtel Bank?
- Typically sent on the 1st or 2nd of every month.
- Delivered via email to your registered ID.
- The subject line often includes your account number or Airtel Bank name.
Where to Check If You Didn’t Receive Your Statement?
- Inbox & Spam Folder: Sometimes emails land in spam or ‘promotions’.
- Update Your Email: Go to the Airtel Thanks App → Manage Account → Add/Update Email ID.
- Contact Support: If you still can’t find it, contact Airtel Bank customer service.
Contact Airtel Bank
If you lost access to the Airtel Thanks app, or forgot your mobile/email or date of birth?
Contact their helpline numbers:
- Toll-Free: 1800-23400
- Call on working days after 10:00 AM and before 06:00 PM.
Provide identity proof, and they’ll help recover your account details.
Expert Tips to Manage Airtel Bank Statements Easily
- Register your email as soon as your Airtel Bank account is active.
- Note down your statement password format in a secure app or diary.
- Always keep a scanned copy of your ID + DOB confirmation.
- Avoid logging in or opening PDFs on shared or public devices.
- Use Airtel’s WhatsApp banking (8800688006) for quick mini-statements.
Airtel Bank Users FAQs
Is there a way to remove password protection from Airtel Bank PDF statements?
No, Airtel Payments Bank automatically encrypts the file for security. You must manually enter the password every time you open it. You can save a printed copy for easier offline access if needed.
How long does Airtel Bank keep old statements available for download?
You can download up to 24 months (2 years) of past transaction statements via the Airtel Thanks app. For older transactions, contact Airtel Bank customer care directly.
Can I receive my Airtel Bank statement on WhatsApp?
Yes! Airtel Payments Bank now supports WhatsApp banking at 8800688006. You can chat, check recent transactions, check history, and request mini-statements easily.
Can I get my Airtel Bank statement without downloading the PDF?
Yes! You can use the Airtel app and view the history of all your recent transactions. You can even use Airtel WhatsApp banking to request a mini-statement.
This article was written by Nanne Parmar, a fintech expert with a DCA degree and a commerce background, with 6+ years of experience in finance, fintech, and banking. Nanne has worked extensively in AI tools for banking, financial calculators, and fintech products. As the founder of EaseMoney, he focuses on making complex financial concepts simple for Indian users.