Do you have a Canara Bank account, and are you receiving monthly statements in your email? This is a digital version of all your credit and debit transactions you made every month.
It is a fast and zero-charge method. However, there is a catch: it is sent as a password-protected PDF file.
Why Does Canara Bank Email You a Statement Each Month?
As per the Database of the RBI website, the Reserve Bank encourages banks, including Canara Bank, to offer digital banking services like email alerts, digital statements to provide customer comfort and security.
The service is:
- Free of cost
- Environmentally friendly
- Secure (protected with a PDF password)
What’s Included in your Account Monthly Statement?
e-statements are a great way to keep you informed about your bank account’s activity monthly basis. The statement provides you with a complete picture of all the transactions that you have done. Some of the key components like:
- Account Holder Details: your name, address, and contact info.
- Account Information: Account Number, type, IFSC, and customer ID.
- Transaction Log: All deposits, withdrawals and transfers
- Opening and Closing Balance: Balance at the beginning and end of the Statement Period
- Branch Details: Home Branch of your account.
Why Is Your Statement File Locked?
For your protection, Canara Bank puts your statement with a password in a PDF format. This prevents unauthorised access from hackers and fraudsters, even if your email is compromised.
It’s safe to:
- Store the file securely in a personal folder
- Avoid forwarding the PDF
- Back up important files in cloud storage
How to Download and Open the PDF Statement?
- Find Email: First, you need to open your inbox and search for the Canara Bank statement (Last Month). Enter your month name and find it.
- Download it: locate your statement at the end of the email. When you get a PDF file, tap on the save button.
- Open it: Navigate to the downloads folder, or you can check your smartphone’s status bar to find the downloaded PDF file directly.
- PDF Reader Required: Use Adobe PDF Reader and Google Chrome PDF viewer to view it. Choose anyone and open it.
Decoding the Canara Bank Statement Password Rule
To open your e-statement PDF, the password is usually your Customer ID (CIF number). For example, if your Customer ID is 743382888, enter it exactly without spaces.
- No symbols, no special characters.
- Typically 9 to 12 digits long.
- Turn off the auto-correct option while entering it.
How to Find Your Canara Customer ID (CIF)?
However, if you forgot your Canara Bank account customer ID, follow these tips to retrieve it –
- Bank documents: please check your passbook, welcome kit, debit card kit, chequebook, and any other official document from Canara Bank.
- Mobile banking app:Â if you have a Canara Bank mobile banking app, simply log in, then go to the pay & transfer section, tap on the more button, select the e-passbook option, now, navigate to get full account details, and enter your m-pin to view your customer ID directly.
- Chequebook/Welcome Kit: Usually printed inside your passbook, welcome letter, or chequebook.
- Previous statements: if you have an old statement in a digital or physical copy, please check there.
If you fail to find your CIF, you can contact the Canara Bank –
- The current 24/7 Customer Care Number is 1800-1030. However, for better assistance, the best time to call is between 10:00 AM and 4:00 PM on working days to speak with bank staff.
- For NRI users (outside India), the contact number is 80-22064232
What to Do If You’re Not Getting Canara Bank Statement Emails?
- Check Your Spam inbox: Sometimes, emails from Canara Bank end up straight in your spam and promotional folders in your inbox.
- Navigate to the spam folder and tap on the safe button to get an email directly in the general inbox.
- Update Your Email Address: Go to your home branch of Canara Bank and ask to update your older email address to a new one.
- Storage Limit: If your inbox is full, clear some space.
- Activate email statement via the Canara mobile app:
- Download the Canara AI1 mobile banking app using the Google Play Store or Apple App Store,
- log in to the app using MPIN or fingerprint sensor
- Go to the Services Request section.
- Select “Email Statement Registration.
- Enter your email ID and confirm the activation.
Which Apps Work Best for Viewing Canara Bank Statements?
Best apps for viewing password-protected PDF bank files:
| Platform | Suggested PDF Viewer |
|---|---|
| Android | Adobe Acrobat, Microsoft PDF, Xodo |
| iOS | Apple Books, Adobe Acrobat |
| Windows | Adobe Acrobat Reader DC |
| Mac | Preview, Adobe Acrobat |
Avoid using browsers like Chrome if you face password entry issues or corrupt files again and again.
Troubleshooting Common Issues
| Problem | Quick Solution |
|---|---|
The File extension is .bin or .dat | Rename the file to .pdf manually |
| PDF crashes when entering the password | Close other apps, try again, or open on the desktop |
| PDF reader freezes or hangs | Uninstall and reinstall the PDF reader |
| Unable to copy or share the statement | Check file permissions in your phone or PDF settings |
| Can’t zoom or read clearly | Open the PDF in high-resolution apps like Adobe Acrobat |
| Password not accepted despite correct entry | Double-check for hidden characters, no spaces, or try full CIF again |
Last-Minute Questions You Might Have
What is my Canara Bank Customer ID?
Your Customer ID (CIF number) is a 9-12 digit unique identifier for your account assigned by the Canara Bank.
I didn’t receive my Canara Bank statement email. What should I do?
Check your spam folder first. If it’s not there, update your email via net banking, the Canara ai1 app, or by visiting your home branch.
Can I get an older Canara Bank statement?
Yes! You can download past statements from Canara bank net banking, the mobile banking app, or request one by calling Canara Bank customer care at 1800-1030.
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