One of my clients, Raju Singh from Gurugram, needs to make a money transfer. So, he downloaded the Saraswat Bank mobile banking app and was ready to log in—but he got stuck!
The app asked for his Customer ID to set the MPIN, but he had no clue where to get his Saraswat customer ID. So, he asked me, “Is there any quick way to find it without going to the branch?”
Does it sound familiar? If you have ever faced this issue, don’t worry — this article is for you.
Hi, I am Nanne Parmar. As per Chatgpt, I have been recognised as a Google Scholar Finance Author. I regularly help people solve simple but critical banking issues. In this post, I will explain every method to locate your Saraswat Bank Customer ID in seconds.
So, let’s begin –
What is the Saraswat Bank Customer ID?
Your Saraswat Co-operative Bank Customer ID is a unique identification number allocated to you as an account holder. It is typically 9 to 14 digits long.
When a customer opens an account with the Bank, the system generates a special number to identify the customer profile easily. It is also used as the Login ID when accessing net banking and mobile banking.
When, Why, and Where Is ID Used?
- When: It is required at the time of registering for the internet banking, mobile banking, and even when visiting a branch.
- Why: It connects all your accounts, credit cards, services, and identity into one profile.
- Where: Used in mobile banking apps, opening statements, and for customer support.
So, let’s move to how you can get your customer ID. Let me share with you one of the easiest and fastest ways:
1. Get Customer ID via Missed Call Number
As per the Saraswat Bank Digital Banking Department website, the bank offers a missed call banking feature to know your customer ID by SMS directly to your registered mobile number. Follow these simple steps –
- From your registered mobile number, dial 9029050017.
- The call will disconnect automatically.
- You will receive an SMS from the bank with your Full Customer ID within 30 seconds.
Tips:
- First, check that your mobile number is linked to your Saraswat Bank account before making the call.
- The number must be active and have SMS capability.
Common Errors & Fixes:
- No SMS received: Check network coverage or wait a minute. Sometimes, bank servers can be an issue; try again after 4/5 hours.
- Still not received, please visit your home branch and update your mobile number again with the system.
2. Check by Internet Banking
This is an online method, however, quite simple; all you need is your mobile phone and the internet. Now, follow these steps to retrieve your customer number by SMS –

- Search on Google, visit the Saraswat Bank official website, and tap the E-banking button (on the right side of the header).
- Tap on the Forget User ID option.
- Now enter your registered mobile number and 15-digit account number.
- The bank will send an OTP to your mobile number.
- After entering the OTP, your Customer ID will be sent via SMS and email.
Note: As I already told you, your Saraswat bank User ID is your customer ID.
3. Saraswat Bank WhatsApp Banking
The Saraswat Bank recently started banking on chat, yes, the WhatsApp banking facility, which allows multiple features, including know your Customer ID. To activate your WhatsApp banking, you have to make a missed call at 9029059271. To get the Customer Number, follow these simple steps –
- Contact list: Save +91 82914 09100 as a contact on your phone.
- Start chatting: Open WhatsApp and send “Hi” to this number.
- Register First: Type 1 to register for Saraswat Bank’s WhatsApp banking.
- Select Menu: After registration, type 3 to access the main menu in chat.
- Get ID: Type 2 to Know your Customer Number.
This method is fast and timely, especially if you are already using WhatsApp regularly.
Quick Tip: You can also use keywords; you have to enter “customer no” in chat to direct the process.
Errors & Fixes:
- Not getting response: Try again after a few minutes or register again.
- Menu not appearing: Restart the chat or delete all chats and start again.
4. Check Your Documents: Welcome Letter, Passbook, Old PDF
Your Customer ID is printed in several physical and digital bank-provided documents and papers:
- Welcome Letter: Usually mentioned on the top-right or middle section.
- Passbook: Printed near your account number or below your name.
- Chequebook: Found on the inside front page.
- Monthly Bank Statements: If you have old physical and digital statements, you can check the Top section for the CUST ID.
- Email Welcome Kit: Search your inbox for “Saraswat Bank” to find it.
Points to note:
- Look for words like Customer ID/CIF Number or ID— they are often used interchangeably.
- Not usually available with Debit card documents.
5. Saraswat Bank Mobile Banking App
Saraswat Bank also allows you to access your CIF ID through its mobile banking app, GO-MO. If you have already registered and have an Mpin to log in, here are the quick steps to find your CIF No.
- Download the GO-MO app from Google Play or the App Store.
- Register using your mobile number and account details.
- Log in to your profile.
- Go to the My Profile section and select Account overview.
- Your Customer ID/CIF will be shown on the screen. You can write in the private notebook for future use.
Remember:
- Make sure you use the same number registered with the bank.
- Please update the app first using the App Store before using it.
6. Contact the Saraswat Customer Care
If the above methods don’t work, you can directly talk to a customer helpline agent at Saraswat Co-op Bank.
According to the Contact page of the official website of Saraswat Bank, the 24/7 working customer care Toll-Free number is
- 1800 229 999
- 1800 266 5555
- Tel: [+91] (022) 6600 5555 (charges applied)
Remember, call only from your bank-recorded mobile number and keep your account number and security questions handy. However, never share OTPS, passwords, or login IDS even with bank staff.
If they ask to send an email with an ID Proof, you can email at corporatecenter@saraswatbank.com
Still Not Found? Visit a Branch
If your struggle comes to this, the final solution is.
- Visit your Home Bank branch.
- Carry identity proof (PAN or Aadhar card) and your bank ATM Card. If not have a passbook or a Chequebook.
- Ask the bank executive to provide your CIF ID on paper.
Guidance:
- Visit www.saraswatbank.com → Branch Locator → Enter city or PIN code.
- Go during working hours (preferably weekdays).
- Avoid visiting during lunch hours (1 PM to 2 PM).
Top FAQs
Is Customer ID and CIF number the same in Saraswat Bank?
Yes, both refer to the same unique identification code used for customer profiling and bank records.
Can I change my Saraswat Bank Customer ID?
No. It is system-generated and cannot be changed.
Is the Customer ID printed on Saraswat Bank debit cards?
Actually, no, the CIF ID is not printed on your debit card and ATM Card. You will find it in your welcome letter, passbook, or you can retrieve it digitally via SMS or WhatsApp banking.
Can I access Saraswat net banking without my Customer ID?
No, your Customer ID is mandatory to log into Saraswat Bank’s net banking. Without it, you can’t initiate login or recover access, making it a critical part of digital banking.
Does each Saraswat joint account holder get a different Customer ID?
No, only the primary account holder gets the Customer ID. Secondary holders can’t access net banking unless registered separately with their own linked accounts and mobile numbers.
If you found this post useful, share it with friends who bank with Saraswat. And don’t forget to bookmark easemoney for more helpful guides!
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For more bank customer ID or CIF recovery guides, visit our complete list here: Find Every Bank in india Customer ID List

This article was written by Nanne Parmar, a fintech expert with a DCA degree and a commerce background, with 6+ years of experience in finance, fintech, and banking. Nanne has worked extensively in AI tools for banking, financial calculators, and fintech products. As the founder of EaseMoney, he focuses on making complex financial concepts simple for Indian users.