How to Find Axis Bank Customer ID: Online & Fast

You can retrieve your Axis Bank Customer ID (CIF) instantly using two official methods — Axis AHA Chat Assistant or SMS Banking. Both methods require your registered mobile number linked with Axis Bank.

💻 Option 1: Axis Bank AHA Chat (Fastest Online Method)

1. Open the official Axis Bank website
2. Tap the AHA chat icon at the bottom-right corner
3. Type: Find my Customer ID
4. Tap Confirm and select your account type
5. Complete OTP verification using your registered mobile number
6. Your Axis Bank Customer ID will appear instantly on the screen

⚡ Best For: Instant Customer ID recovery on both mobile and desktop with internet connection.

📱 Option 2: Axis Bank SMS Banking

User Type	SMS Format	Send To
Savings Account	CUSTID	56161600 +91 9951860002
Credit Card Users	CUSTIDCC XXXX Replace XXXX with last 4 digits of your credit card	56161600 +91 9951860002

📌 Helpful Tip: Copy the SMS format exactly before sending. Even small spelling mistakes may stop the request from processing.

SMS charges may apply depending on your mobile recharge plan.

🔔 Important: If OTP or SMS replies are not arriving, ensure your registered SIM card is active and preferably inserted in SIM Slot 1.

Verification may sometimes fail on dual-SIM phones when the registered number is in the secondary slot.

Note: These methods work only when your mobile number is linked with Axis Bank records.

Check below: Other methods to find your Axis Bank Customer ID, including internet banking, passbook, cheque book, and statement PDF options.

What are the Top Online Methods to Retrieve it Easily?

In 2026, digital retrieval is the most secure way to find your ID without physical documents. Beyond the AI Chatbot, use these three high-speed digital paths:

1. Use Axis Internet Banking (Without Logging In)

If you are on your desktop and just want your customer ID, Axis Bank offers a direct online method for you to retrieve it without checking documents.

• 1 Step – Search on Google and open Axis Bank’s official website, and tap on the login button.
• 2 Step – Here, you will get the “Forget customer ID” link just below the login fields.
• 3 Step – Now enter your country code + your mobile number and Full PAN Number.
• 4 Step – Tap on submit and enter the OTP sent to your phone and email ID.
• 5 Step – All Set! Your customer ID will be displayed just after entering the OTP.

Note: This method works only if your PAN and mobile are correctly linked to your account.

Expert Insight: If you are using a mobile browser, always request the “Desktop Site” version of the Axis portal. The mobile web version often hides the “Forgot Customer ID” link to save space, but the desktop view shows the full recovery suite.

2. Download your Axis Bank account e-statement:

• Open the email linked to your Axis account.
• Search for subject: Axis Bank Statement.
• Download the PDF.
• Use the password: first 4 letters of your name (in caps) + DDMM of your DOB.
• Open the PDF and check the Account Summary section for your Customer ID.

Remember: This method works only for savings account holders, not credit card customers.

3. Use the Axis Mobile App

If you already use the Axis Mobile app, finding your Customer ID is super simple. If not registered and using for the first time, simply register with your SIM and debit card details to set a 6-digit m-PIN.

• Open the Axis Mobile App
• Log in using your 6-digit mPIN, Fingerprint, or Face Unlock.
• Tap the three lines (menu) in the top-left corner
• Go to “My Profile” and select the “View Profile” button.
• Tap on “Customer Information”
• Your 9-digit Customer ID will be visible there

What Documents Include Your Customer ID?

1. Welcome Letter or SMS

• When you open an account (especially a half-KYC one), you get a Welcome Letter. Check it out.
• Sometimes, they directly send an SMS and Email to your linked phone with your new customer ID.

2. Cheque Book

• Open the first page of your cheque book
• You’ll find your Customer ID along with your name and account number
• If you don’t have a chequebook, you can order it using SMS banking. Check Out: How to Request an Axis Bank Chequebook

3. Passbook

• If you opted for a physical passbook, it will have the Customer ID on the front page
• If you lost it, request a new one at the branch (may be chargeable)

4. Credit Card Kit

• Your credit card welcome kit also contains your Customer ID, usually printed in the credit limit section

5. Account Statement (Physical)

• You can also find it in the top section of any physical bank statement
• Note: Physical statements may cost Rs. 100 plus taxes

Lost Everything? How to Recover Cust ID Without a Phone or Paperwork

1. Biometric identity

If your phone is lost and you don’t have documents, you can still recover your Axis Bank Customer ID using biometric verification.

1. Visit branch: Go to any Axis Bank branch with your Aadhaar number
2. Ask for service: Request “Biometric CIF Retrieval”
3. Verify identity: Use fingerprint (thumb scan) or face authentication
4. No paperwork: No need to fill long forms
5. Get result instantly: Bank staff will provide your Customer ID or update your new mobile number on the spot

2. Axis Customer Support Team

If none of the above methods work for you, simply reach out to Axis Bank’s support team.

• 1800 209 5577 (Toll-Free)
• 1800 103 5577 (Toll-Free)

Tell them you need your Customer ID. They will ask for basic verification, like account number, mother’s name, and DOB. Alternatively, visit your nearest Axis Bank branch. Carry one valid ID proof (Aadhaar, PAN, Voter ID, etc.)

• If your passbook is lost, request a new one. The new passbook will also have your Customer ID printed clearly.

How Can You Avoid Losing Your Customer ID?

• Save it on your password manager, contact list, note app, or private documents book.
• You can keep it on your secure cloud storage like Google Drive, iCloud storage, or Onedrive.
• Regularly check and download e-statements.

Understanding Axis Bank Customer ID

Your Axis Bank Customer ID is a unique 9-digit number used to identify you across all banking services. It is assigned to you when you open an Axis Bank account or receive a credit card only.

Maintaining around 59 million (5.9 crore) customers and a vast network efficiently requires a system that can uniquely identify each customer. That’s where the Customer ID comes in.

1. Where is it used?

• Internet Banking Registration
• Mobile Banking Login
• Axis mPassbook App
• Viewing e-statements
• Verifying pre-approved offers
• Speaking with customer care

2. Difference Between Customer ID and Account Number

Frequently Asked Questions