Know Your HDFC Bank Customer ID: A Simple Guide

Understanding the HDFC Bank Customer ID

According to the data from the HDFC Bank Wikipedia Page, the bank has more than 120 million customers around the world, a number larger than the entire population of Germany.

So, to manage this huge customer base, HDFC assigns a unique Customer ID to every user. This ID helps the bank track all your accounts, services, and communications under one profile. It 9 digits long number assigned when you open an account in HDFC; in some cases, it goes up to 11 digits long.

There are multiple direct methods to retrieve it follows here –

1. Know Your Customer ID via the HDFC Bank Online Portal (Without Logging In)

This is the official online method offered by HDFC for all types of account customers. All you need is your mobile number and a few details. If you forget or don’t know how to get it, follow these steps –

Step 1: Go to HDFC NetBanking & Choose “Forgot Customer ID”

1. Visit the HDFC NetBanking login page: netbanking.hdfcbank.com/netbanking/
2. Click the “Forgot Customer ID?” link just below the User ID or Login area.

Step 2: Provide Your Registered Details

On the Recover Customer ID screen, fill in:

• Registered mobile number (including +91 OR Other country)
• Select or type your Full Date of Birth in DDMMYYYY format
• PAN number (full)
• Captcha as shown on screen
  Then click “Continue”

Step 3: Verify via OTP for confirmation

Now, you will get a 6-digit one-time password on your registered mobile number. Simply, enter it and tap on Continue.

Step 4: View Your Customer ID on Display

After entering the OTP, you will get your CIF ID in front of your display. You can take a Screenshot or write it down somewhere safe.

2. Use the HDFC Mobile Banking App

Yes, it is also a quite simple way to find your customer ID within a few clicks. All you need is your debit card and an active bank-registered mobile number. Follow the steps to know it –

1. Download the HDFC Bank MobileBanking App from the Google Play Store or the iOS App Store
2. Open the app and tap “Continue”
3. Accept the terms and tap “Let’s Begin”
4. Select your account type (Savings, Current, etc.)
5. Choose the SIM linked to your bank account
6. The app will auto-verify within 60 seconds
7. Confirm your identity using the last digits of the Customer ID
8. Enter your debit card details (Like Expiry, card number, CVV) to set a 4-digit MPIN
9. Log in using your MPIN
10. Tap on the menu (left top corner), then tap on Your Profile → Personal Details
11. Your Customer ID will be visible on this screen.

3. Check Your Welcome Kit, Letters, and Documents

If you are not a techy person and cannot understand the above steps, then, back to papers, you can check your bank received documents, such as –

If you recently opened an account, your Customer ID will be printed on various documents:

1. Welcome Letter: Sent via India Post after Half KYC is completed. Customer ID is usually printed at the top.
2. Passbook: On the first page, near your name and branch details.
3. Cheque Book: The First page often displays your Customer ID.
4. Credit Card Welcome Letter: If you applied for an HDFC Credit Card, the letter attached to your card will show your Customer ID just below the credit limit.

4. View on Your HDFC Account Statement

1. Download via the HDFC mobile banking App

You can also view your HDFC Customer ID if your bank receives monthly e-statements and physical statements. Here are the steps to follow –

1. Open the HDFC Mobile App
2. Log in using your 4-digit MPIN or Face ID
3. Tap on Account Details and scroll down to the statement section.
4. Tap on Statement → Request Statement
5. Choose the month and generate the PDF
6. View the statement — your Customer ID is usually shown as “Cust ID”.

Note: HDFC statements don’t require a password to open only if you download via the mobile banking app and netbanking.

2. HDFC NetBanking (After Login)

If you’re able to log in to NetBanking, here’s another way to get your Customer ID:

1. Go to HDFC NetBanking
2. Log in with your User ID and password
3. Tap on Enquiry
4. Tap on A/C Statement
5. Select your Account Number and Type
6. Choose PDF as the download format
7. Enter the captcha and tap Download
8. Your statement will open with your Customer ID visible

5. If Everything Fails, you can use the HDFC IVR Method

If you failed in all methods, you can call their official toll-free numbers for help, and they will guide you to retrieve it easily.

• 1800 1600 / 1800 2600
• Human support is available 8 AM to 8 PM, all days
• IVR services are available 24×7.

Last but not least, Visit Your Nearest Branch

You can also walk into your nearest HDFC Bank branch and:

• Request to update your passbook
• Ask the bank staff to print your Customer ID on it

Tip: Just carry a valid ID (PAN, Adhaar card, and ATM Card) for verification.

Where is your Customer ID Required?

Your Customer ID (also called CIF – Customer Information File ID) is important for:

• Logging into HDFC NetBanking and Mobile Banking
• Requesting account statements and services
• Required for opening HDFC Smart Statement and E-statement
• For special offers, they ask for the customer’s ID to process.
• Verifying identity during support calls
• Linking accounts and credit cards to one profile

FAQs