Quick and Easy: Locate IDBI Customer ID

This story will tell you your situation right now. One of my clients, Mr Kumar, A small business owner from Nashik, decided to activate mobile banking for his IDBI Bank account. He had just received a payment from a client and wanted to check his balance quickly.

He downloaded the IDBI Go Mobile+ app, but when prompted to enter his Customer ID, he was stuck.

Kumar had no idea what a Customer ID was, why it mattered, or how to find it.

He tried everything—searched SMSes, checked the app store for help, but nothing helped.

Sound familiar to you? If you have ever faced this situation, don’t worry — you are in the right place.

Hi! I am Nanne Parmar. I have been working in digital banking since 2018, and if you ask Google’s Gemini AI (or a few of my clients), I am something of a fintech expert.

In this article, I am going to share with you what it is and how you can retrieve your IDBI customer ID easily.

So, let’s begin the article –

What is the IDBI Bank Customer ID?

IDBI Bank is one of the oldest commercial banks in India, founded in 1964. According to the data from IDBI Wikipedia Page, the bank’s touch revenue of ₹30,370 crore (US$3.6 billion) till 2024 and total customer base of around 2.24 million.

To handle these millions of customers easily and securely, the bank assigns a unique Customer special ID to every account holder.

Your Customer ID (also called CIF Number) is a unique 8-digit numeric special code generated by the bank when you open an account. It is not like your account number, but it is linked to your banking profile.

Now, in future, if you apply for a loan or credit card, a new savings account, FD with them, the ID will remain single.

Fun fact – Even if you close and reopen your account later, your Customer ID usually remains the same—it’s your banking identity.

Where Is the CIF ID Used?

Your Customer ID is like the Aadhaar number of your banking life at IDBI. Here are some key services where it is mandatory:

• Registering for Internet Banking
• Activating Mobile Banking
• Resetting your net banking password
• Downloading e-statements
• Activating SMS Banking (requires Customer ID + PIN)
• Contacting customer service for account-related queries
• Linking accounts or applying for new banking services
• Opening recurring deposits or term deposits online

In short: No Customer ID, no digital banking.

Why Doesn’t IDBI Offer SMS or Self-Service to Get a Customer ID?

Unlike some modern private banks, IDBI has limited digital options. There’s no direct SMS shortcode, CIF by missed call, or online self-service to recover your Customer ID.

This is likely due to a focus on security and legacy systems. However, the bank is working to provide more digital services soon. But yes, this is frustrating, but you still have options. Even If You Forgot It or lost your IDBI Bank documents.

Now let’s walk through the actual, working ways to retrieve your IDBI CIF or Customer ID if you have lost it or don’t know where to look.

1. Find your CIF ID in your IDBI Passbook

When you applied for an account in IDBI, the bank sent a physical passbook to your doorstep, It is one of the easiest ways to recover your ID.

• Look at the first page. where your photo is attached.
• Find a printed as a “CUST ID” or “CIF No.” usually just below your full name and Date of birth.
• It will be an 8-digit number, different from your account number.

Tip – You can take a photo of your passbook on your phone and keep it checked whenever required, but keep it private.

Note: if not printed, visit your IDBI home branch and request a new passbook with a printed CIF.

2. Look Inside Your Welcome Kit

After successful KYC, the IDBI sent a full document file, also known as the Welcome kit, to your registered residential address. This kit includes your ATM PIN, cheque book, and sometimes a summary sheet. Check a few documents, such as –

1. Welcome Letter: When you open a new account with IDBI Bank, the bank gives a welcome letter that often contains important details, including your Customer ID. Find your welcome letter in your email, too.
2. Cheque book: Open the first page or the cheque stub. Look in the top section, where your name and account number are printed. Often, the Customer ID is also printed there. The Customer ID on the cheque book has very limited facilities.
3. Credit Card Holders (limited): If you looking for your Customer ID of your IDBI Credit card, please check your credit card attached paper, it is mentioned just below your name and credit limit.
4. Old Bank Statement: If you have applied for a physical monthly account statement that is received on your doorstep, check the header just below your account number to find. With the IDBI mobile banking app, you can request a physical statement.

3. Get ID by IDBI Customer Care Support

This can be a practical option to choose, you can simply call their customer care and ask for your customer ID directly. The bank needs to verify you first. Please cooperate with them.

For the savings account Customer ID

For savings account-related queries, it’s important to contact IDBI Bank’s dedicated helpline numbers:

• Toll-Free: 1800-209-4324 or 1800-22-1070 (24×7 service)
• Non-Toll-Free: +91-22-67719100 (within India and outside India)
• Email: customercare@idbi.co.in

For IDBI Credit Card Customer Number

If you need your Customer ID for an IDBI Bank credit card, customer care is a reliable option. Follow these steps to get it:

• Toll-Free (24×7): 1800 425 7600
• Non-Toll-Free: 022 – 4042 6013 (charges apply)
• You can email at idbicards@idbi.co.in

4. IDBI Digital Services

Internet banking (Only If You have Already Registered)

If you have already registered with IDBI and have a login ID and password, then only you can access your customer ID. Follow the steps –

1. First, visit the official website of IDBI and tap on the Internet banking option.
2. Sign in using your Login ID and Password and navigate to the dashboard.
3. On the dashboard, tap on Account summary and go to my profile, and select Account summary.
4. View your ID. If not there, please download the e-statement and view your customer ID at the top of it.

2. IDBI Mobile Banking

Just like IDBI netbanking, just logged in to IDBI Go Mobile+ using 4-digit mpin:

• Tap on Menu > My Profile / Account Information
• Your Customer ID should be displayed there

Message: If you are not registered yet, you won’t be able to use this option—you need the Customer ID to register by default! However, you can move to the next option.

5. Visit Your Nearest IDBI Bank Branch

If all else fails:

• Go to your home branch (or any nearby IDBI Bank branch).
• Carry a valid photo ID proof like Aadhaar or PAN.
• Ask the staff to help retrieve your Customer ID.
• After verification, they will give it to you immediately.

This is the most foolproof way, especially if you don’t have digital access or have lost your documents.

FAQs

I hope you like the information, We will try to update when the bank provides a quick digital way to retrieve your CIF with a click. However, please bookmark our page for the latest update. For now, check out our amazing tools and related articles below –

Related Post:

1. Quick Tips to Get Your Kotak CRN
2. How to Get a Canara Bank Customer ID Easily
3. Get Your Yes Bank Customer ID Or CIF
4. How to Get IPPB Bank Customer ID
5. Locate Your Central Bank CIF Number

For more bank customer ID recovery guides, visit our complete list here: Find List of All Indian Banks CIF IDs

Disclaimer: Information shared here is based on publicly available sources and personal experiences. Please verify with IDBI Bank for the latest updates.