Forgot KVB Customer ID? Here’s How to Retrieve It

Does this sound familiar? One of my clients last week, Mr Ramesh, a small shop owner from Karur, was trying to download his Karur Vysya Bank (KVB) account statement for applying for a loan application.

But the PDF asked for a Customer ID as a password to open it. He checked old emails and Documents, but still couldn’t find.

If you have ever faced a similar issue, don’t worry — this article is for you.

Hi, I’m Nanne Parmar, let me introduce myself, as per Google Gemini AI, I am a fintech expert and working since 2018.

in this guide, I will walk you through all the simple and verified ways to find your KVB Customer ID, whether it’s through a missed call, SMS, email, documents, app, or net banking.

So, let’s begin this article –

What is the Customer ID in Karur Vysya Bank?

Karur Vysya Bank (KVB), founded in 1916 in city of Karur, is one of the oldest private sector banks in India with revenue of ₹9,862.62 crore (approx. US$1.2 billion). as per their 2024 annual report, The bank touch customer base of over 8 million, The KVB is known for offering reliable banking services to individuals and businesses alike.

To manage such a large user base efficiently, the bank assigns each customer a unique 8 digits to 12 digits Customer ID.

The KVB CUST-ID, also known as the CIF Number (Customer Information File) or User ID, is a unique identification number assigned to every customer. It helps the bank track your accounts, KYC info, transactions, and loan data—all under one profile.

Where is the Customer number Usually Used?

Your ID is used in multiple situations such as:

• To log in to KVB Net Banking or Mobile Banking
• To open your KVB Bank e-Statements (usually PDF protected)
• For KYC updates or linking services
• When contacting customer care for support
• For new product applications (credit card, loan, FD)

So, to retrieve it, I found multiple methods, let’s start with one of the easiest –

1. Get KVB Customer ID via Missed Call Method

If you don’t want to go through the login, emailing, and waiting process? As per the Kaaru AI Virtual Assistant, it is one of the easiest ways offered by KVB Bank to check your CIF –

Just follow these steps:

• Unlock your phone and give a missed call to 08882101234 from your registered mobile number.
• The call will disconnect automatically within 3-4 seconds (that’s normal).
• Within a few seconds, you will receive an SMS from KVB Bank with your 8-digit Customer ID.

Note: if you have multiple customer IDs registered with your mobile number, SMS might get multiple customer IDs, or the SMS process may fail. Visit your home branch for help.

Yes, this method works 24×7 and is completely free of cost. However, you will need an active recharge pack and a SIM registered with your KVB account.

Let move to next method –

2. SMS Method

Due to a technical error or mobile calling issue, your missed call banking does not work, you can choose Text messages to know your CIF ID. Thanks to Karur Vysya Bank, it allows multiple options to retrieve it. This method is also free of cost, easy to use, and does not need internet or a smartphone.

Follow these simple steps –

1. First, open your SMS app on your mobile phone.
2. Type “KVBIUSER” with no spaces and no extra words.
3. Send the message to 9244770000 or 56161.
4. Make sure your bank-registered SIM is on your device.
5. You will receive an SMS with your Customer ID shortly.

Tip: if SMS failed while sending, check your facilities on your recharge plan; if SMS is not included, you might need to pay extra for sending SMS.

3. E-Mail Method

I got this method from KVB Netbanking FAQs, Karur Bank. Also, allow users to get the Customer ID by sending an email to them. Yes, it takes 2/4 days to get the ID. However, it is better than nothing. Follow the steps –

• Open your email Inbox (make sure it is registered with your bank)
  Send an email to customersupport@kvbmail.com.
• Use your registered email ID.
• Mention your name, account number, and request for Customer ID/User ID.
• Include a ID proof like PAN Card (optional)
• You will receive a reply from the bank with your ID in 1–2 working days. sometimes longer, if a holiday happens.

Remember: Always use your registered email for security reasons and never put any sensitive information in email like OTP, password, and more.

4. Check Your Documents: Welcome Letter, Passbook, and e-Statements

How can we forget this? Many people don’t realise their Customer ID is already printed on key banking documents, but selected and important papers only. Here is the list –

Where to Find It:

• Welcome Letter: Issued when you opened the account. check below your name, it usally mention there.
• Passbook: First page near the account number and your Date of birth.
• Chequebook: Usually printed on the first page of the book.
• Old Statements: Physical or emailed PDFs. In case you don’t have a statement, here are the steps to download –

To Get Your KVB Bank’s New e-Statement easily:

1. Log in to the KVB DLite App using your 6-digit MPIN.
2. On the dashboard, tap on Services.
3. Select Service Request.
4. Tap on Account Statement Request.
5. Enter the OTP sent to your mobile.
6. Choose your account number and select the month.
7. Pick the format: PDF or CSV.
8. You can even request a physical copy to be couriered (charges apply).
9. Once you download and open the e-statement, your Customer ID will be printed on it.

5. KVB Mobile Banking App

If you’re using the KVB Dlite Mobile Banking App, follow these steps to retrieve it:

1. Log in to the KVB Dlite app using your credentials.
2. Navigate to Personal Settings.
3. Tap on View Personal Details.
4. Your Primary Customer ID will be displayed there.

If you’re using the app for the first time, you’ll need to register your mobile number and set up MPIN. Follow these steps to register:

1. Send an SMS via your registered SIM to activate the mobile app.
2. Use your debit card details to complete the setup.
3. Set your MPIN for secure access to the app.

Once registered, you can use the app anytime to view your Customer ID and manage your account.

6. Use KVB Net Banking

If you’re registered for KVB Net Banking, it’s easy to find your User ID online. Just follow these simple steps:

How to Find Your ID in Net Banking

1. Log in to KVB Net Banking using your User ID and password.
2. Go to the Account Summary or Personal Profile section.
3. Your Customer Number or User ID will be displayed with your account details.

What to Do if you have never used or are using First-time KVB Netbanking?

If you have not used Net Banking before, you will need to register first. Follow these steps:

1. Go to the KVB Net Banking registration page.
2. Enter your 16-digit account number and your registered mobile number.
3. Provide your debit card details to verify your identity.
4. Create a User ID and password for Net Banking access.
5. Once registered, log in with your new User ID and password.
6. Go to Update Profile or Download Statement, and you will find your CIF ID listed there.

Call KVB Customer Care

Still stuck? Try calling KVB Customer Support.

Contact Numbers:

• WhatsApp Banking: +91 9176994444
• Domestic Helpline: 1860 258 1916
• International Helpline: +91 44 66217600

Use your registered mobile number only and keep your account info, such as your father’s name and mother’s maiden name, handy for verification.

Last but not least –

Visit Your KVB Bank Home Branch

If nothing else works, just visit your home branch.

1. Use the KVB Branch Locator to find the nearest.
2. Carry a valid photo ID, ATM Card, and explain your issue.
3. The staff will explain the process to get back your Karur Vysya Bank Customer ID quickly.

FAQs

Hope you found this article helpful! If you did, bookmark it for future reference or share it with your friends on WhatsApp, X (formerly Twitter), or Instagram—especially those who bank with KVB.

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Note: The blog post you read is for informational purposes only and should not be considered financial advice. Always consult a certified financial advisor before making any decisions based on the information provided.