Forgot KVB Customer ID? Here’s How to Retrieve It

Karur Vysya Bank (KVB), founded in 1916 in city of Karur, is one of the oldest private sector banks in India with revenue of ₹9,862.62 crore (approx. US$1.2 billion). as per their 2024 annual report, The bank touch customer base of over 8 million, The KVB is known for offering reliable banking services to individuals and businesses alike.

To manage such a large user base efficiently, the bank assigns each customer a unique 8-digit to 12-digit Customer ID.

The KVB CUST-ID, also known as the CIF Number (Customer Information File) or User ID, is a unique identification number assigned to every customer. It helps the bank track your accounts, KYC info, transactions, and loan data—all under one profile.

Why Do You Need a Customer ID in the First Place?

Your ID is used in multiple situations while accessing details products by KVB, such as:

• To log in to KVB Net Banking or Mobile Banking
• To open your KVB Bank e-Statements (usually PDF protected)
• For KYC updates or linking services
• When contacting customer care for support
• For new product applications (credit card, loan, FD)

Whether you’re a new account holder who hasn’t received your welcome kit or a long-time customer who lost their KVB documents, finding your KVB Customer ID can be confusing most of the time, especially when no documents or login details are available. This guide gives you 10 fresh ways to retrieve your Customer ID, with and without login credentials.

Just Opened Your Account? Do This First

In case you just opened your account and haven’t received documents yet at your registered home address, or also do not have proper login details, follow these methods to retrieve it without logging in and signing up: –

1. Get Customer ID via KVB Missed Call Services

If you don’t want to go through the login, emailing, and waiting process? As per the Kaaru AI Virtual Assistant, it is one of the easiest ways offered by KVB Bank to check your CIF –

Just follow these steps:

• Unlock your phone and give a missed call to 08882101234 from your registered mobile number.
• The call will disconnect automatically within 3-4 seconds (that’s normal).
• Within a few seconds, you will receive an SMS from KVB Bank with your 8-digit Customer ID.

Note: if you have multiple customer IDs registered with your mobile number, SMS might get multiple customer IDs, or the SMS process may fail. Visit your home branch for help.

Yes, this method works 24×7 and is completely free of cost. However, you will need an active recharge pack and a SIM registered with your KVB account.

2. SMS Method

Due to a technical error or mobile calling issue, your missed call banking feature is not working. You can still choose to Receive Text messages to get your CIF ID. Thanks to Karur Vysya Bank, it allows multiple options to retrieve it. This method is also free of cost, easy to use, and does not need internet or a smartphone.

Follow these simple steps –

1. First, open your SMS app on your mobile phone.
2. Type “KVBIUSER” with no spaces and no extra words.
3. Send the message to 9244770000 or 56161.
4. Make sure your bank-registered SIM is on your device.
5. You will receive an SMS with your Customer ID shortly.

Tip: if SMS failed while sending, check your facilities on your recharge plan; if SMS is not included, you might need to pay extra for sending SMS.

For long-time customers of KVB Bank, try these methods –

If your account is older, these digital and direct methods will work for you.

1. Where You Typically Locate Your Customer ID

Check these places first, before going to online options –

• Welcome Letter: Issued when you opened the account and completed the Full KYC. Check below your name, it is usually mentioned there.
• Passbook: First page near the account number and your Date of birth.
• SMS After Account Creation: Search “KVB Customer ID” in the inbox.
• ATM Card Kit: If you have your ATM kit, please check the first paper header section just below your name.
• Chequebook: Usually printed on the first page of the book.
• Old Duplicate Statements: it you enabled the Physical statement subscription, monthly, you will receive a copy of your statement, check it out in the header.

2. Already a Mobile Banking User? Your CIF Is in the App

If you’re using the KVB Dlite Mobile Banking App, follow these steps to retrieve it:

1. Log in to the KVB Dlite app using your credentials.
2. Navigate to Personal Settings.
3. Tap on View Personal Details.
4. Your Primary Customer ID will be displayed there.

If you’re using the app for the first time, you’ll need to register your mobile number and set up MPIN. Follow these steps to register:

1. Send an SMS via your registered SIM to activate the mobile app.
2. Use your debit card details to complete the setup.
3. Set your MPIN for secure access to the app.

Once registered, you can use the app anytime to view your Customer ID and manage your account.

3. Use KVB Net Banking: Here’s Where to Look

If you’re registered for KVB Net Banking, it’s easy to find your User ID online. Just follow these simple steps:

1. Log in to KVB Net Banking using your User ID and password.
2. Go to the Account Summary or Personal Profile section.
3. Your Customer Number or User ID will be displayed with your account details.

If you have not used Net Banking before, you will need to register first. Follow these steps:

1. Go to the KVB Net Banking registration page.
2. Enter your 16-digit account number and your registered mobile number.
3. Provide your debit card details to verify your identity.
4. Create a User ID and password for Net Banking access.
5. Once registered, log in with your new User ID and password.
6. Go to Update Profile or Download Statement, and you will find your CIF ID listed there.

4. How to find Customer ID via KVB Email Support team

I got this method from KVB Netbanking FAQs, Karur Bank. Also, allow users to get the Customer ID by sending an email to them. Yes, it takes 2/4 days to get the ID. However, it is better than nothing. Follow the steps –

• Open your email Inbox (make sure it is registered with your bank)
  Send an email to customersupport@kvbmail.com.
• Use your registered email ID.
• Mention your name, account number, and request for Customer ID/User ID.
• Include an ID proof like PAN Card (optional)
• You will receive a reply from the bank with your ID in 1–2 working days. sometimes longer, if a holiday happens.

Remember: Always use your registered email for security reasons and never put any sensitive information in email like OTP, password, and more.

Still Can’t Find It? Use These Final Options

2. Visit Your KVB Bank Home Branch

If nothing else works, just visit your home branch.

1. Use the KVB Branch Locator to find the nearest.
2. Carry a valid photo ID, ATM Card, and explain your issue.
3. The staff will explain the process to get back your Karur Vysya Bank Customer ID quickly.

Also, before visiting, try to call first to the KVB Support team first here –

• WhatsApp Banking: +91 9176994444
• Domestic Helpline: 1860 258 1916
• International Helpline: +91 44 66217600

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