PUPGB Bank Balance Inquiry: Missed Call & Online Options

What Is PUPGB Bank & Why Balance Check Options Matter

Prathama UP Gramin Bank was formed by the merger of two old Gramin banks of Uttar Pradesh on April 1, 2019. Prathama Bank and Sarva UP Gramin Bank

So, if you had an account with either older banks, it is now part of Prathama U.P. Gramin Bank. You can continue using your account and check your balance using the new banking benefits PUPGB offers.

After the merger, the bank introduced digital banking and SMS Banking services for customer comfort.

Knowing your balance helps you avoid overdraft, track your money, and plan better. PUPGB offers multiple options:

• Numbers-Based Enquiry Facility
• Digital Banking Options
• Person-to-Person Support

What are the phone-based balance Enquiry Options offered by PUPGB Bank?

1. Missed Call Banking Basic Service

As per the data from Prathama UP Gramin Bank’s official website, the bank offers the latest 24/7 missed-call banking facility at 18002023003.

To know the PUPGB account balance by using the missed call service, follow the steps –

1. Dial the latest number from your phone.
2. Let it ring, and the IVR will tell you, Thanks for connecting with us, Your balance enquiry will be sent to you via SMS within a few seconds.
3. After 10 to 30 seconds, you will receive your account balance details with the last 4 digits of your account number.

Bonus: If you have multiple PUPGB accounts linked to your mobile number, the SMS will include balances for all accounts.

1. PUPGB SMS Banking

At any Prathama Bank branch out of 950, you will get the board with information about SMS banking. The SMS banking instructions can be read there. It is a fast, easy and no internet required process.

To check the Balance By SMS, follow these Steps –

1. Open your Messaging app on your phone.
2. Type BAL <Give Space> Enter your full Account number.
3. Send it to 9246019525 from your registered mobile number.
4. Make sure your mobile number is updated with the bank; if not, please visit your home branch and submit the application form to the bank to update your mobile number.

Tip: You can also get a Mini Statement by SMS banking, enter the MINISTMT <space> Account number for the last 3 transactions of your PUPGB bank account.

3. Phone Banking

The latest and working PUPGB Bank customer helpline number is 1800 180 7777. The call timing is 10 AM to 6 PM on banking days. 

What Are the Alternative Digital Banking Methods?

1. UPI App like (Phonepe)

As per the NPCI website, the bank is active with all UPI Apps for transaction and balance enquiries. For this method, you need a data pack and a smartphone. After that, follow the steps to get your Prathama bank balance –

1. Go to the Play Store or the Apple App Store and install the app
2. Once the app is installed, open the app and sign in with your mobile number.
3. In the menu, tap on “Payment methods”
4. Under the Bank Accounts section, find and tap on Add New Bank Account.
5. Scroll down and Tap on Prathama U.P. Gramin Bank. (If not available, try searching for Sarva U.P. Gramin Bank)
6. The app will automatically detect your bank account if it is linked to your mobile number.
7. Enter debit card details, CVV, card number, Expiry, and ATM To Create a 6-digit UPI PIN.
8. Reopen the app and check the balance using the UPI PIN.

Remember: This is a Phonepe app example to instruct you; however, you can use any UPI app like BHIM, PayTM, Google Pay, and more.

Why Is Balance Check Important for Rural Banking?

Many rural users avoid checking their balance due to a lack of info. Regular balance checks can help you:

• Prevent fraud or unauthorised use
• Plan expenses, avoid a low balance
• Access mini statements for subsidy or loan records

When Are These Services Available?

Service Type	Availability
Missed Call	24×7
UPI / Apps	24×7
ATM	24×7
Passbook	Branch hours only
SMS Banking	24×7 (network-based)
Customer Care	10 AM – 6 PM (Mon–Fri)

What to Do If Balance SMS is Not Coming?

If the balance SMS doesn’t arrive:

• Check if your mobile number is linked to the account
• Recharge your SIM (a low balance can block SMS)
• Visit your home branch to activate alerts or submit the update form

How to Update or Change Registered Mobile Number?

To change or link a mobile number:

• Visit your PUPGB home branch
• Carry valid ID proof (like Aadhaar), or they usually use Aadhaar-based Mobile OTP or fingerprint KYC to register your request.
• Fill Mobile Update Request Form
• Wait 24–48 hours for the update